OnStar By GMReviews of onstar.com

I just had to go through the "excruciating" process of canceling my service AGAIN. I cancelled my service a couple of weeks ago, which took what seemed like forever, because the representative repeatedly tried to convince me not to cancel. I have resigned that I'm just going to die in my car if there's an accident, because I no longer can afford to continue the service with the state of the world right now. MULTIPLE TIMES having to explain why I was cancelling...Then I got billed again. And I had to try to cancel it all over again today. And that took 34 minutes of REPEATEDLY telling this representative to CANCEL my service that I ALREADY cancelled before. Rep confirmed that the last rep never processed the cancellation.

Tried to cancel my OnStar services, pushed the OnStar button in my car, waited 30 minutes before giving up and hanging up. Called them on the phone the next day, told them their remote start that I am paying for only works half the time, they didn't offer any compensation just asked if I wanted to buy any other services, told her I want to cancel, she said okay and cancelled my subscription. Sure enough they went ahead and took the next months payment out of my Paypal account. Called them again and was told they would credit my paypal account back. No refund was ever given, called them yet again, they said they couldn't refund my account so they mailed me a cheque that would take 30 days. Found out they mailed the cheque to an address I haven't lived at for 3 years, asked to speak to a manager, was told they were all busy and someone would call me back. Have never recevied a call back. Horrible service! Horrible people!!

DO NOT use or pay for OnStar. They are useless. They left me on the side of the road for over 5 hours and never showed up. When I was finally able to get a hold of someone, they kept saying they can’t secure or find a tow truck yet. After 6 hours I asked if I sourced a local tow truck they would reimburse me and they said yes. I immediately called someone locally and they showed up within 30 minutes. Nevertheless to say, it’s been 2 months and I still haven’t received reimbursement, they don’t even answer my emails. Very disappointing and in my opinion, very dishonest!

On January 21,2025 | activated my vehicle remote start through the online app. 10 minutes later I went out to my 2021 Silverado to find that my passenger front door glass had been broken out and there was glass on the ground and through out the interior of my vehicle. Personal items and tools had been stolen from my vehicle. I called the sheriff department, my auto insurance, and OnStar! OnStar told me that they had received notification that my factory alarm system had been activated, but they OnStar had not notified me of the break-in. They said they would investigate to determine why such a failure had occurred! This was over a month ago and I have called OnStar every week without fail and they never have responded back to me! If you are considering buying OnStar for this added security, based on my experience, THINK TWICE!

Having a nightmare sign up. Press the blue button in the car. Someone from the Philippines answers the phone. Their English is so broken, they give me a fake name Jack. No Filipino has the name as Jack and there English is so bad. I just gave up after several tries. Definitely this is a bad company, they don’t have answering service in Canada.

The absolute worst! Have been trying to cancel since March 2023 and keep getting passed from on person to the next and all empty promises. They are terrible. DO NOT SIGN UP

Terrible customer service I wouldn't have it if you pay my number I've been there since 2017 I have to call in all the time you called for directions and it takes you all around the world it's terrible I keep it cuz I I keep it cuz I'm single but I wouldn't I wouldn't about if I had a choice I

They don't have a cancellation option on the website. They have but I cancelled my service on 12/03 and they charged me again this month. I couldn't get rid of them. Worst service ever. I'm going to my bank and dispute that charge