OnStar By GMReviews of onstar.com

I have had to call Onstar to help when my husband has gotten lost. He has vascular dementia and diabetes. Sometimes, he gets confused while driving alone and leaves his phone at home. At least 5 times, I have contacted Onstar. I feel that Onstar operators have literally saved my husbands life. Today, he got confused and was at least an hour and a half from home. Nadia contacted my husband and guided him to the correct highway and was able to guide him home. She was pleasant, capable, patient, compassionate and kind. I could never put a value on Onstar and what their operators do. May God bless Nadia and the other Onstar operators. Their jobs are not easy to do. Life saving on par with 911 operators!

All I want is to be able to check the charge level on my Volt. According to one of the many people I've spoken to at OnStar, I have to pay $25 per month to do so! I have a Ford F150 Lightning as well. Their "Ford Pass" app is totally FREE and provides that, plus so much more! I've bought Chevys for decades, and would have bought a Chevy truck had an EV version been available at the time. THANK GOD I went with Ford instead! That's too bad because I consider the in-vehicle GM EV monitoring system superior, at least for a PHEV, but since I have to physically go out to the car to check the charge level, I will never by another GM EV or PHEV.

2 STEP VERIFICATION(

I waited 3 hours, ON the side of the highway, in the cold for a tow truck for my 2025 Equinox that's safety system shut my car down due to something wrong with the car. We were told multiple times that the tow truck would be there in 30...40 mins...with it finally showing up over 3 hours later. Didn't tow to MY dealer. Took my car to the closest to my car and I had to take a $90 Uber ride home. RIDICULOUS. (Side note this is the 2nd time having issues with my vehicle. The 1st time it was discovered my car was manufactured missing a system cooling fan!!!)

I called on 3/27/2025 to cancel my data plan the day before it was to renew. Was told it was canceled. Come to find out a few days later that it wasn’t canceled and charged my card another $25.00 OnStar has record of my contacting them when I made the second call on 3/31/2025. They refuse to reimburse me my $25.00 Their call center is worthless and they use off shore workers. The online chat is even worse. They will not take accountability for their own mistake and scammed me out of $25.00

My husband's truck broke down on a road from the grocery store. He got the ONSTAR to get the roadside assistance. The man's name was Ethan. My husband waited for an hour and half until he called again to check the status. His case was not on file! He had to start all over again. He is already waiting for over 2 hours. It may be another hour. 84 years old with the heart condition in Florida with the temp 86 and vehicle full of groceries. Shame on you ONSTAR.Case number 58868230

I'm sorry, after purchasing a $67,000 truck, I should absolutely not be required to be forced to pay for a data package in order to use my google assistant. Talk about highway robbery. Every other vehicle I've owned has allowed me to use Google assistant via my cell phone data. Had I know this would be a thing, I never would have purchased. What a money grab.

We called OnStar for a tow due to total breakdown of our truck. We were along side a rural road with no cell service but were able to get Onstar with the button on the truck. They promised help and sent a tow truck, but one never showed. We made at least 7 attempts with Roadside assistance and after 5 hours of waiting for their promised assistance, we had to rely on a stranger to take us to our vacation home 40 minutes away. We arranged the tow service the next through our own calls- On star never came through. I have tried to call them several times over the last 4 weeks for an explanation and no one will speak with us/