OnStar By GMReviews of onstar.com

On Star is terrible. I have been using for 2 years now map's is giving me problems. I called to report it and was told the fix is a 60% increase in my monthly plan. What a crappy company. Very disappointed.

I've used OnStar since 2012 across several GM vehicles that came with it, but I would never pay out-of-pocket for it. The GPS frequently glitche, and Super Cruise often fails to load road data on the exact same routes I drove successfully the day before. The customer service advisors are unhelpful and unfamiliar with the product, and I even received false location alerts while my car is parked right in front of my house. Hands down, it’s the worst part of owning a GM car.

I wanted to upgrade my plan. The representative canceled my current plan without checking if an upgrade was possible. The upgrade was not available due to a "technical" issue. So, now I don't have any plan because the plan I had is no longer available! I was advised that the issue SHOULD be resolved in "3-5 business days". Meanwhile I don't have Onstar in my vehicle.

I HAD NO USE OF MY ONSTAR FROM JULY 11TH TO SEP 7TH 2026. WHEN I GOT MY TRUCK FROM THE SERVICE CENTER AFTER 11 WEEKS, ONSTAR SAID SERVER WAS UNAVAILALBE. IVE CALLED 15 TIMES AND SPOKE TO OVER 20 ONSTAR REPS. ITS BEEN HOURS ON THE PHONE STUCK IN MY VEHICLE WITH THE ENGINE RUNNING AND I STILL HAVE NO SERVICE. ONLY YESTERDAY AFTER 2 WEEKS OF PHONE CALLS DID ANYONE BOTHER TO GIVE ME A CLAIM NUMBER AND ESCALATE THIS. IN ADDITION I WAS TOLD MY PLAN HAD CANCELLED FOR NON PAYMENT AND THEY NO LONGER OFFFERED THE PREFERRED PLAN FOR $27.84. BECAUSE MY PLAN HAD CANCELLED FOR NONPAYMENT I HAD TO UPGRADE TO ONSTAR ONE TO RECEIVE SAME SERVICE BUT IT WAS NOT $48 A MONTH!!!! CHECKING MY PAYMENT HISTORY I SEE THAT MY PLANN NEVER CANCELED FOR NON PAYMENT AND I WAS LIED TO ABOUT MY PAYMENT METHOD NOT GOING THROUGH. THEN I WAS DOUBLE BILLED IN SEPTEMBER FOR THE HIGHER AMOUNT ALL WHILE THE ONSTAR SERVER WAS UNAVAILALBE IN MY BVEHICLE. CUSTOMER SEPPORT IS TERRIBE. EVERYONE ASKS THE SAME QUESTIONS OVER AND OVER AND THEY DO NOTHING, NO ONE KNOW WHATS GOING ON. I DO THE HARD RESET, THE PRESS THE PHONE VOLUME DOWN BUTTON 15 SECONDS, I OPEN N CLOSE DOORS WAIT FOR INTERIOR LIGHTS TO GO OFF AND RETRY AND NOTHING WORKS. OVER AND OVER I HAVE TO DO THE SAME SHIT WITH 20 DIFFERENT PEOIPLE AND ALL THEY WHILETHEY TOOK $121.59 OF MY MONEY FOR 3 MONTHS OF SERVICE THAT I NEVER HAD WORKING IN THE VEHICLE. IVE ASKED FOR A REFUND.CREDIT OF THE 3 MONTHS AND IM CANCELLING MY SERVICE, I DONT NEED THIS AGGRAVATION. I DONT NEED TO BE TRACKED. ILL KEEP MY MONEY AND USE MY CELL PHONE FOR GPS AND PHONE CALLS. DO NO TRUST ONSTAR. THEY ARE SCAMMING PEOPLE TO TRANSFER THEM TO A DIFFERENT PLAN THAT IS THE SAME SERVICE FOR DOUBLE THE PRICE.

Onstar is absolutely useless. I cancelled the service before the free time was up. Emailed them, cancelled it online and then they kept HARRASSING me in Sept saying that I owe for that month. I told them no I don't and asked the bill collector. If you can show me ONE time that I used it in 90 days, I'll pay. She couldn't. I told her I cancelled in plenty of time and she pretty much called me a liar.

OnStar worst app I ever had to deal with. Like my car well enough but Will not buy another GM because of OnStar.

I contacted OnStar for a tow and told them I was stranded and also needed a ride to the dealership with the tow truck and they informed me that they would be sending a tow as soon as possible and that I would be getting a ride with the tow truck driver to the dealership. Once the tow truck came and put my car up on the flatbed and was ready to leave. He informed me that I could not travel with him, and he also informed me that he would be making two more service calls with my car on the back of his truck. I had to spend about $65 in Uber fees just to get to the dealership then I had to get a rental. once I returned to my vehicle to grab personal belongings out I noticed $320 was stolen out of my 10-year-old daughter‘s wallet that I had made her leave in the car earlier in the morning when I dropped her off at school. A few other minor things were also missing. I contacted the tow truck company and was basically told to prove it. As of right now, nothing has been done to get my money back or to get to the bottom of who stole it. The name of the tow truck company is, 128 Towing out of East Boston Massachusetts.

ONSTAR remote access renewal. my vehicle is 2019, promo was for vehicles 2024 or older. received email with promo code to renew for 33% off monthly billing for 12 mo. tried code in vehicle a few minutes after on same day (onstar) and they did not recognize it and offered me a 10% off monthly, tried soon after online and same code was not valid, then got call from onstar saying sorry code has expired and no longer available, then they said i could renew with onstar or call in and get latest promo, which is 20% for 6 months the next day. so I blame scam or false advertizing. Promo Code: CA-B-CONCOV-33-12-AO . THANKS ONSTAR for letting me down once again.