HOBO Data Loggers & InTemp Monitoring SolutionsReviews of onsetcomp.com

Worked out great for us! Thank you

This order was very stressful due to communication and wait times of replies from agents. My inquiry started on Jan 10, and was unable to resolve with agent by Feb 6. I was ordering from Europe. The shipping cost from the US was very high, so I hoped to look into shipping options from Europe. Through chat I was connected with Ines Westra, the rep serving Europe. The level of response and thoroughness of reply quickly declined when I asked about other shipping options. In the end, I took things into my own hands and spent a lot of time to get quotes through European distributers, redirect shipping and ordered online. I left shipping instructions in the note section of the order to address shipping to another person's name and definitely do not include my name to avoid losing the package. Despite that, labelling and billing mistakes were made, shipping was addressed to my name, billing was addressed to the shipment receiver, address was wrong. I called twice and emailed to rectify this mistake. The agents who replied to the shipping labelling mistake varied from showing no willingness to help to being very helpful and apologetic. In the end my name was still on the package, and the billing address was still wrong.

I have been using hobo sensors for years, they only get better !

I received the items ordered quickly and customer service has a fast response time.

Great customer service.

the AC CTs I bought were different than others I purchased in the past, and the directions were not really very clear as to how to get the CTs open.

I had an issue with configuring the HOBOs but Paula Murphy was great responding. Only disappointment is I did not know the HOBOs had non-replaceable batteries. meaning they are disposable after a year. Thanks

You beat your shipping estimate by weeks, and it got here in less than a week! The Hobo U-20L-x logger is the backbone of my business; I use others but this provides the majority of measurements for me.