HOBO Data Loggers & InTemp Monitoring SolutionsReviews of onsetcomp.com

Very good service. High quality products. The InTempConnect platform is a bit tricky to use and learn could be more intuitive

Technical sales support during ordering. I experienced online purchase with my credit card. I called Hobo Tech Support and he walked me through my order. Afterwards, he assisted me with using my MX1104 data logger.

Decent equipment at a fair price

Good service! A little slow to send the package perhaps because of the proprietary nature of the cabling. That is my only concern! We have purchased many replacement cables due to normal wear and tear in our monitoring network over the past 18 months (in a river system). We have now installed the wires in conduit and the exposed portions are covered in specially designed sheathing to protect against abrasions. Malfunctions due to wire failure has been constant. We have now bought replacement cables to keep on hand. Rewiring broken cables seems not worth paying the extra $200 for a cable and waiting the 3 months it takes to make them. Four stars because they work when in great conditions.

The batteries I ordered for my data logger arrived in short order safe and sound. A couple of things need to be mentioned. The tiny batteries were quite expensive in my opinion, but they work just fine. The shipping department overdid the packaging. The 2 batteries were 1.5" long and about 1/2" wide. The shipping box was 7"x7"x4" full of packing peanuts. A padded shipping envelope would have done the job. I do love my data loggers which have been operating flawlessly for the past 3 years.

My order arrived quickly and was complete, but I was disappointed that the set up guide was only a QR code to online instructions. In addition, the setup was not intuitive. I'm lucky that I had the assistance of a preservation consultant to navigate the fine points of sample frequency, alarm set up, etc.

Got my item as promised, well packed and it worked right out of the box.

Everything good, but the process of using an existing quote (from last year, needed to be updated) could be made smoother.