OnPay | Payroll + HRReviews of onpay.com

The team is very responsive when it comes to helping a new customer get onboarded. This was a relief to me and really made getting my payroll setup a lot less stressful.

Onpay has been an asset to my organization with an easy to understand process and excellent support staff to guide you along the way.

The interface is easy to use and I have great control over how my staff get paid, get bonuses, and build PTO. But the best thing about Onpay is their customer service. It is outstanding. And the other great thing is how affordable they are. I was paying a lot more for Paychex and they were making mistakes. Now if mistakes are made, I only have myself to blame.

Onpay is the easiest back of house platform I've used and the customer service is excellent.

As a CPA, I wasn't comfortable paying caregivers for my 90'ish parents "off the books." I needed a payroll company that was easy-to-use, affordable and appropriate for the 1~3 employees/contactors we might have at any one time {i.e., NOT interested in ADP or one of the big companies). 3+ years later, I am enthusiastic user of OnPay because their pricing is reasonable, their interface is generally easy-to-use and actually quite rich if one needs details and multiple options, and oh yeah, their support is excellent. I am moderately comfortable with online / financial software and OnPay is actually intuitive. When I've had a question or problem (several times in the 1st year, less often lately), their support response and effectiveness is EXCELLENT. Yes, I have recommended OnPay to friends.

It is impossible to cancel the service. Their web site offers no feature to cancel instead, directing you to either calling them or submitting a support ticket. I have called a half dozen times over the last month and end up hanging up after an hour on hold or after my call is dropped all together. When you create a support ticket and hit submit, nothing happens...no acknowledgement, no message that says your support ticket is being processed...nothing. They have now deducted monthly charges for two months in a row and I am making no progress shutting them off. Stay clear!

They never pick up the phone on Fridays or after year end so you can get help for payroll or taxes. Very bad!

This is hands down the worst payroll company I've ever worked with. Don't be fooled by these reviews. They don't file 941's on time. When you ask for an update it's a 6 week lead time minimum for the tax team to get to this. You call on the phone and it's at least a half an hour hold time. Go somewhere else you'll save yourself anxiety, stress and time.