James B.
Great product but delays in delivery and getting hold of customer service was challenging
I ordered a TV stand for a conference, I made an error when checking out as I did not select express delivery - emailed customer service to upgrade delivery and sent an invoice for the extra that was duly paid but delivery never expedited leaving me at the conference without a TV stand which was a real pain. Getting hold of customer service in a hurry in the run up to the conference was not easy. So this was originally a 1 star review from a grumpy customer. However Onkron have apologised and offered a small discount by way of apology. I know mistakes can happen so other than the difficulties getting hold of customer service this should not be a black mark against the whole company. The quality of the TV stand is really good so I have no issue with the product at all now it has been delivered. I'm thus upgrading to a 3* review. I would buy from Onkron again and if there was no time pressure I suspect this would have been a 5* review.
Response from ONKRONSep 9, 2024
Dear James, We are very sorry for such accident! This is clearly have been a mistake because we are very attentive about customers's requests. However, if you had not included express shipping, we can not guarantee 3 days delivery. It make take longer for carrier to deliver. We kindly ask you to email or call as on working hours, we will do everything to solve your issue. Best regards, Onkron team.