ONKRONReviews of onkron.us

Response from ONKRONOct 16, 2026

Dear Sherif, We're very sorry about this experience. It looks like you tried to reach us outside our working hours, which is why you didn't get an answer in time. We've since contacted you by email to let you know your order has been refunded. We're also sorry for the delay with your order. We're currently changing warehouses, and that's why we couldn't ship on time. We really appreciate your patience and hope to have the chance to make it right in the future. Best regards, Onkron Team.

Response from ONKRONJul 9, 2026

Dear Customer, We sincerely apologize for the delay in shipping your order and understand your disappointment. We have already contacted you via email to provide an update, and we are pleased to confirm that the matter has been resolved. We truly regret any inconvenience this delay has caused and appreciate your patience and understanding. Thank you for giving us the opportunity to address your concerns. Best regards, Onkron Support team.

Response from ONKRONJun 17, 2026

Dear Rilwan, thank you for sharing your feedback. We are sorry to hear about your experience and genuinely regret any frustration this situation has caused. We did connect with you by phone and, despite the call quality issues on both ends, we made every effort to understand and address your concern. After the call dropped, we attempted to reach you again and also left a voicemail, as we truly wanted to find a resolution. Regarding the item, we offered multiple options — replacement parts, a full replacement unit, and a prepaid return label for the damaged product, which is our standard process for these situations. We're sorry that none of these options worked for you. We want to make this right: we are still happy to send a replacement unit at no charge, and all we ask is that the damaged stand be returned using the prepaid label we provide. This is our standard exchange procedure and ensures we can process your replacement promptly. Please reach out to us at [email protected] and we'll get this arranged for you right away.

Response from ONKRONJan 14, 2026

Dear Sharon, we are so sorry, that you couldn't reach us, so we could help you. I send you an email right now, so we can help you with it. Best regards, Onkron team.

Response from ONKRONNov 19, 2025

Dear Jose, We sincerely apologize for the inconvenience you experienced with your purchase. We have attempted to contact you regarding your review so we can help resolve this issue. Please note that, as stated on our website, the Shelf for Mobile Stand, Black APT-1881 is specifically designed for use only with the TS1881 TV stand. This is likely why it did not fit your current stand. We would be happy to consult with you to help determine the correct product for your needs. Best regards, Onkron Team.

Response from ONKRONMay 19, 2025

Hello Thomas, we are very sad, that you had that experience with the customer service. All our agents try to be as knowledgeable as possible, but some questions need to be directed to the technical team, and we try to give the answer back as soon as possible. We do not have any reward system, if you got a message about it, please check it out as spam. Best regards, Onkron Team.

Response from ONKRONApr 21, 2025

Dear Steve Silver, as we said before, we understand your frustration, but as it was a custom spare part order we needed time to prepare it for shipping. We did everything we could to ensure the fastest resolution for the problem, as well as the refund of delivery. We always answered the phone within working hours, and tried to give you feedback and needed information as quick as possible, but as told before, we have a lot of parts in the process of sending you the spare parts. If we can do anything else for you - let us know. Best regards, Onkron Team.

Response from ONKRONMar 24, 2025

Dear Thomas, We are very sorry for your negative experience! However, we notified you by email that your letter went to spam. When we received your next email, we sent the parts. Currently they are being delivered. So please expect your parts soon. Again, sorry for waiting! Best regards, Onkron team.