Chris M.
Bad service and timing
Materials were forgot about at the facility and had to be reminded twice to ship the item. Once they did the carrier also lost the item for 4 days. Item took a month to arrive.
Response from OnFlooringAug 19, 2022
Chris, what you wrote does not coincide with happened with you order. The entire email thread is below: Mon, Jul 25, 2022 at 2:33 PM To:onflooring.com Chris Myers sent a message using the contact form at https://onflooring.com/contact. We ordered a Installation repair tool from you guys about a week ago and it arrived at my store today. The driver had multiple packages and dropped them off at my service counter, Once I looked at the box I received from you guys today it was empty. It did not have anything in the box, the box had a lot of clear packing tape on it. One end was open and there was nothing inside the box. How do we get a new/replacement order started? I also have pictures if you need them. I just received the package about 4 minutes ago. OnFlooringCustService Mon, Jul 25, 2022 at 3:46 PM To: chris Hi Chris Please reply with the images of the box, the open end, and the shipping label on it. I'll take care of it. --Marc chris myers Tue, Jul 26, 2022 at 9:26 AM To: OnFlooringCustService these are the pictures I have for the shipment that came in yesterday VIA UPS chris myers Fri, Jul 29, 2022 at 2:31 PM To: OnFlooringCustService So we just received the replacement order for the original order that came with an empty box. The new shipment came in the same exact way as the first one. How do we get this resolved? These are pictures of what I received 8 Minutes ago. Chris M OnFlooringCustService Sun, Jul 31, 2022 at 4:15 PM To: chris myers Hi Chris, I'm dumbfounded as to how this can occur. The first time I thought it could be a random freak occurrence. But for it to happen twice, I must conclude that there is some sort of issue with either your UPS driver or the UPS facility in your area. The fact that the driver actually delivers an empty box is concerning. I'm refunding your purchase. Maybe you can try another vendor or if you have an account with Mohawk, get it from them directly. --Marc chris myers Mon, Aug 1, 2022 at 9:06 AM To: OnFlooringCustService I appreciate the service and attempts at delivering the order. I will try another avenue to see if that will work out. Thank you,