One MedicalReviews of onemedical.com

Our Doctor is good, but not everything else! Supporting team is useless! Staffs in office have no use for helping patients with any issue because they don’t actually answer the calls. Call will route to god knows where! The person answers call only taking messages and pass it on to next person. And two weeks or more later you may or may not get reply. Their reply to any request is very slow! Even just for a drug refill when doctor is on leave. There is no any other doctor to cover during that period. You only deal with portal response from other remote place. Their business model is NOT put patient first, so obviously the person in charge the company is there for business benefits not for patients care! After we terminated membership, but some insurance billing issue remains with previous visit, need to reach doctor. Only being told we pay up the fee, then the portal will be reinstated, only then we can connect with the doctor or we shall receive no help! The person on the phone has no medical knowledge regarding lab tests, but insisted she knew our insurance issue had nothing to do with doctor. Even one time asked us to obtain diagnostic codes from lab ourselves. So she didn’t have to make such call! It’s so obvious, company’s main goal is not offering better care for the members / patients, only focus on getting more people sign up. And hired wrong kind of people for the job, - no medical knowledge and no compassion! We think our very nice doctor should leave this company and join other group with REAL support team in office. We would definitely follow her…

I am a shareholder and fan of 1Medical. That said, I feel compelled to write this review. The promise of 7x24 access via their mobile app is good as is the medical care they provide when you can get it. That said, I have recently been greatly disappointed with the inability to get an appointment quickly and their administrative processes for tracking things like lab test results and email exchanges with their staff. It is often a month wait for appointment and emails to both their medical and administrative team seem to go into a black hole. That would be okay, *IF* you could call your local office to resolve, but instead you get routed to a virtual pool of customer service agents who are not able to assist you with anything. I've never had a medical provider not follow up on lost lab test results and tell me to call the lab myself... Definitely having big scaling issues and not worth the annual subscription price until they get the online experience and critical customer service processes redesigned.

A few people I know in the medical profession, largely 1 doctor and around 6-8 medical professionals working for doctors you would say, have been turned away from One Medical. One had a job interview and upon being told to apply again is now automatically rejected. It is immoral to turn away qualified healthcare professionals including female applicants who are very deserving of jobs when you claim to be all for "people of color, gender equality, and all genders" inclusive. This is pathetic. I am not a medical professional but it pains me seeing good people who are caring for patients turned away and one theory someone said is because she heard One Medical has a fast food treatment for all patients, and people may have thought she wanted to actually provide proper care. When the people rarely do get job interviews, they remark to me that the recruiters try to sound like cool hipsters/Kardashian accented types who don't ask very many typical job interview questions and instead goof off on the phone with curious questions. One person told a nurse that she probably wouldn't be able to work there anyway because she couldn't afford California. I'm sorry, this is just garbage. Don't set foot in One Medical if they have no intentions of hiring women. Maybe go to a real hospital like Cedars-Sinai in LA / Mt. Sinai in NYC because these people care more about a public image of being exclusive with their "fancy" West Hollywood, Beverly Hills, midtown NYC offices than patient care. Maybe they should go into producing commercials and the acting world because they care so about image. I will never be a patient based on any of the mistreatment towards the one doctor, nurses etc I met!

Somehow, they thought that doing away with phones completely was a good idea. Which means that messages are sent into neverland, and you'll be unable to reach your health care provider with anything timely at all. If you need something urgent, it's not taken care of. This should not be legal. I can't imagine that a move like this is consistent with local laws.

My assigned PCP is part of the One Medical network and appears on their website, but isn't on the app or member portal. It's now been weeks and I haven't been able to get an appointment with my doctor. If you call, no one answers. I've left four messages and never received a call back. Any which way you reach out they just tell you to use the app but it doesn't work. Dreadful.

Had 2 good appointments with a great Doctor scheduled fast. Now the actual prescription and followup process are unclear and I don't know what's going on after reaching out twice. I was told a prescription was on it's way twice now. I've been told twice to wait 24 hours for my prescription and the pharmacy still hasn't received any record of it. I'm not sure what's going on because it's also hard to get into contact with someone that knows what's going on and can respond in between followup sessions. There should be some kind of automatic tracker on your website for prescription statuses since there's no one we can contact at one medical there in a timely manner or over the phone. The app's chat has a 12 hour turnaround time, so for each response that doesn't help, one has to wait an additional 12 hours.

Truly terrible. I joined to keep my doctor but this is unacceptable. They don't answer messages and leave you without life necessary medicine for weeks.

If social medicine is your thing go. If not find an MD who is not hamstrung by Medicare rules and One Med rules. Complete waste of time for what was supposed to be a complete physical but lacked so many basic checks it was mind blowing. I feel bad for the MD he was nice enough but totally not practicing good medicine.