One MedicalReviews of onemedical.com

Messaging is inconsistent and it’s essentially a much worse ZocDoc

Oh Jeff. Trying to line your pockets in an industry you have no business in. Here’s a thought. Why not help create change? Of course the building is fancy on the 23rd floor of a mall. Sure that costs a pretty penny. Parking is a nightmare. Did the ‘simple online inquiry whatever the’ which assures you that it’ll let you know if your insurance is accepted or not. It of course says it is -otherwise I wouldn’t have wasted 3 hours of my day to go- guess what? It wasn’t. Do they know the out of pocket? Nope.

Beware: One Medical adds confusion, contrary to its patient-centered philosophy. It let me book an appointment labeled as both “Remote” and “Annual Wellness Visit”—a preventive visit that’s supposed to be fully covered by insurance. Instead, I was hit with a copay because an annual wellness visit can only be billed as such if it’s in-person. When I pointed out the misleading labeling and asked for a one-time courtesy credit due to their false advertising, they refused. It’s not about the money—it’s about a confusing app and poor customer service. Patients shouldn’t have to guess what they’re actually booking. If One Medical’s value proposition is a seamless, patient-first experience that justifies paying its extra premium, this is exactly where it fell short: the app created the confusion, their team refused to recognize their mistake, and the patient paid for it.

It’s an absolute scam. Do not use this service. They will charge your card hundreds when cancelled. More than your actual appointment. Just go to urgent care in your area.

I just cancelled my membership in One Medical. I have been a patient of One Medical for the last 15 years. Both my wife and I have had some great experience and some really bad experience. I had a wonderful PCP until the end of 2024 when she retired. The Bon Air office in Marin was awesome and the services were always excellent. I can't recall when Amazon acquired One Medical. But the last 2 years have been awful. I literally could not find a PCP in any office in my service area (Marin) over the last 2 years. I was assigned to another one and she then retired. Now there are no MD's who are accepting new patients and the Bon Air office is closed. My wife has had 3 PCP's over the last couple of years, 2 of whom were young yet left the practice. Her current PCP in Berkeley is excellent. Another part of the problem with One Medical is that they are an independent private medical practice, have their own medical records system, and any work done by specialists means you end up with medical records scattered all over the place, and no center of inpatient care should you need it. And you only have care coordination as long as you have a proactive PCP with regular follow-up. I have just started a relationship with a PCP/MD in Marin Health who is awesome, and I will consolidate all my medical care (primary care, cardiology, pulmonology, gastroenterology, dermatology, , etc) with Marin Health on one platform with access to Marin General Hospital!

Charged me 800$ for a 15 minute virtual visit. Insurance won't cover it because its a ridiculous fee. Avoid at all costs!

i have been with One Medical (previously Iora) and have been satisfied but lately have been disappointed because I make an appointment with one person and they switch the caregiver without even letting me know. I was disappointed recently when that happened and I didn't feel like the caregiver seemed knowledgeable so I left without getting care. My original appointment was with someone else.

One Medicals Dr admittedly prescribed glaucoma medication in error to a patient with zero glaucoma! One Medical refused to stand behind their Dr, even with the error in writing. 3 hours speaking with overly intelligent Amazon secretaries that provide absolutely no solution. Bottom line… Medical One is the most irresponsible, ineffective, dangerous and aimless pharmacy with no true cause or purpose for clients.