One Legal | An InfoTrack CompanyReviews of onelegal.com

I am a solo practitioner in California. I have used One Legal for about 10 years. On July 8, 2024 at 6:58 PM (after business hours), I attempted to make a filing of three documents in the same case for the same hearing in the Ventura County Superior Court. I got one one-page document uploaded and couldn't find a button to add the other two documents. I hit "Submit" and then immediately did a second order for the other two. This order was completed at 7:10 PM. It took several minutes since I always do a review of uploaded documents to assure they are correct. When I received the e-mail notice about 10 minutes later that I was going to be billed $90 for each order, I sent a request to consolidate the orders. That request was sent via the One Legal web page and was made no more than a half hour following the last of my two submissions. I received acknowledgement on July 9 that the orders were worked during business hours that day. I just received a notice that my request to consolidate was "too late" to be corrected. Really? The Order wasn't worked until at least 12 hours later. I guess I should have called instead of relying on the Chat feature.

I should have read these reviews first... yikes. I ordered a process server thinking it would be an easy job. The recipient was informed that a server would be in touch and was ready to accept the documents. The server shows up to the address and... talks to the neighbor before promptly giving up. He said that there was a gate at the address and therefore I would need to buy a "stakeout". I asked customer support why he didn't bother to use the phone number provided and this is what they told me (in order): 1) The server wasn't instructed to use the phone number (that needs to be asked for?) 2) There actually weren't any contact details provided (details were provided) 3) Their system messed up and didn't transmit the details (ok.. no refund?) 4) I should have purchased an upgraded package to get the ability for a phone call to be made (why?) 5) I should have instructed the use of a phone number (we're back here again) I asked them how I could have possibly known that I needed to purchase an upgrade package or include a note that says "please use the provided phone number". They said their server did a good job and therefore none of my concerns matter and I won't get a refund.

As in pro se filing in probate court I have appreciated the service from “OneLegal” and the ease of lodging my documents without driving to the courthouse, parking and crowded courthouse. All the customer service group are extremely patient and well trained.

One Legal is the BEST company! All the people at this company are so kind and does wonderful services and help! Everything is done fast and accuracy, more than I could imagine. Bill, I did everything wrong and you helped me. You are a role mode, there should be more people like you in the world, so kind and wonderful!

DISASTER OF A WEBSITE !! THEY MUST HAVE BEEN ON DRUGS when put the website together. We are a high volume firm and are trying to move away from this disastrous operation. First, they are too cheap to store files beyound 1 year. Second, you cannot place an order by case number or by plaintiff's name. Their sorting / indexing is completely inconistent. Simply not reliable.

I’ve been a One Legal customer for years. Last week, I filed a summons which I needed in order to quickly serve a California resident in order to prevent my case from being removed to federal court. It was a rush order that cost $75 extra. One Legal on Wednesday emailed me that the filing was under court review. That was a lie. On Thursday, I contacted the the court to learn why my summons was not returned. The court told me nothing had been filed. It also told me that the ability to file electronically needed to be reset, meaning it was impossible for anyone, including One Legal, to efile in my case. I called One Legal help line on Friday and asked why they told me my document was before the court when it was impossible to efile in my case. I was told I would receive an email response as customer service could not help me. Today, on Monday, I finally receive an email from One Legal. They repeated what the court told me, that no one could file in the case and they would ask the to set it for efiling. They did not address their telling me that my summons was before the court awaiting review when that was impossible. Meanwhile, I used File and Serve Express on Friday and received my summons that afternoon, after the court set up efiling at my request. Don’t hire liars to do your filings. Don’t hire One Legal

Love it! Easy to understand and follow. Easy billing and we love the e serve service also

I was surprised Attorney Hoa Truong is very knowledgeable as a Real Estate Law and information update . Very impressive!!! Great personality !!! Very responsible ,patience ,explanation to client to make thing better with the best result. I think Vietnamese client should be proud of an Vietnamese Attorney working hard for Vietnamese at least 31 years in Orange of County California. We should appreciate a person working hard for whole his life and the rest of his life in this country !