One Kings Lane Reviews | Read Customer Reviews of onekingslane.com

One Kings LaneReviews of onekingslane.com

2.7389 reviews
Furniture Stores
8450 Broadway, Merrillville, Indiana

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One Kings Lane

About One Kings Lane

Your home should be your haven, the place where you can be you. That’s why at One Kings Lane we offer products, expertise, and inspiration to help you live your style.On our site, you’ll find designer, vintage, and exclusive home furnishings in every style—including your own. Our expert designers provide personalized design assistance, while our blog and social channels are filled with home tours, designer tips, and more inspiration. And design professionals who join our To the Trade program not only receive discounts but also benefit from a team dedicated to helping source products, match specs, and more. Because at One Kings Lane, we’re as passionate about helping you create a home you love as you are passionate about that home.

One Kings Lane (onekingslane.com) has 389 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.

Also known as: onekingslane.com
Website: onekingslane.com
Category: Furniture Stores
Location: Merrillville, Indiana
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 87% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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One Kings Lane reviews

Showing 151 reviews with 5 stars · Clear filters

Robert D.
Sep 3, 2025
Working with Chris was easy
Working with Chris was easy, smooth, and he was spot on with information and listening to us!
Response from One Kings LaneSep 3, 2025
Dear Robert, Thank you so much for your kind words! We're thrilled to hear that working with Chris was a smooth and positive experience for you. It’s great to know he provided accurate information and took the time to truly listen, something we always strive for. We’ll be sure to pass along your feedback to Chris and the rest of the team. If there’s anything else we can assist you with, please don’t hesitate to reach out. One Kings Lane
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Jennifer M.
Aug 31, 2025
ROXANA ROCKS!!
One Kings Lane has amazing products and outstanding customer service!! I ordered a gorgeous navy pagoda mirror. Due to the vendor where the mirror was coming from…the shipping was delayed from the original date. My awesome customer service representative Roxana immediately let me know about the delay and informed me of the new delivery date and issued a 5% refund for the inconvenience. Roxana sent me updates on shipping and delivery…and the mirror was delivered earlier than promised. The mirror is of the highest quality and stunning!! It’s so nice to buy from a company that truly cares about their customers!! Roxana absolutely went above and beyond to help me!! I look forward to many more purchases from One Kings Lane!!
Response from One Kings LaneSep 1, 2025
Dear Jennifer, Thank you so much for your kind and thoughtful message! We’re absolutely thrilled to hear that you love your new navy pagoda mirror, it truly is a stunning piece. We’re especially glad that Roxana was able to assist you every step of the way and ensure your experience was smooth, even with the unexpected delay. I’ll be sure to pass along your kind words to her, she’ll be so happy to know her efforts made such a positive impact. At One Kings Lane, we genuinely care about creating a great experience for our customers, and your feedback means the world to us. We look forward to helping you find your next favorite piece! One Kings Lane.
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T M.
Aug 30, 2025
REFUND
AFTER Many attempts with this company to get a refund. Christian T. followed through on his phone call and emails. I can't thank him enough. As everyone else was not very helpful.
Response from One Kings LaneSep 1, 2025
Dear T. Matthews, Thank you for taking the time to share your experience. While I’m truly sorry to hear that your initial attempts for a refund were frustrating, I’m very glad to know that Christian T. was able to assist you and follow through to resolve the issue. We appreciate your patience throughout the process, and I’ll be sure to pass your kind words along to Christian, I know he’ll be grateful to hear them. One Kings Lane
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Carol G.
Aug 25, 2025
Good service!
Belle H was kind, efficient, and gave me the answer I needed. Amazingly, I wasn’t on hold at all before she picked up!
Response from One Kings LaneAug 25, 2025
Hi Carol! Thank you so much for your kind words! We're thrilled to hear that Belle H provided you with excellent service and that you didn’t have to wait on hold. We’ll be sure to pass along your feedback to her, it’ll make her day! If there’s anything else we can assist you with, don’t hesitate to reach out. One Kings Lane
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Pamela D.
Aug 16, 2025
Sharon T goes the extra step
Sharon T sent me an email with the additional product information that I needed in order to make a buying decision. Without confirmation the mirror I was purchasing could be hung horizontally I wouldn't have purchased it.
Response from One Kings LaneAug 18, 2025
Dear Pamela, Thank you so much for your kind message. We're thrilled to hear that Sharon T was able to provide the exact information you needed to make your decision. Knowing that confirming the mirror could be hung horizontally made the difference truly means a lot to us. We always strive to offer clear, helpful support, and it's wonderful to hear that Sharon’s assistance helped guide your purchase with confidence. We’ll be sure to share your feedback with her, it will mean a great deal. If there's anything else we can do for you, please don’t hesitate to reach out. We're here to help! One Kings Lane.
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Marsha N.
Aug 12, 2025
Amazing customer service.
Customer service department is amazing! I told them the problem that I was going to encounter on delivery of my order, and they immediately addressed it and fixed it! They contacted the carrier and had it rerouted. No delay at all.
Response from One Kings LaneAug 12, 2025
Hi Marsha! Thank you so much for your thoughtful message! We're absolutely thrilled to hear that our Customer Service team was able to step in quickly and resolve the delivery issue for you. It's always our goal to make sure things go as smoothly as possible, and it's wonderful to know that the reroute happened without any delay. We really appreciate you taking the time to share your experience, it means a lot to us! I’ll be sure to pass your kind words along to the team; they’ll be so happy to know their efforts made a difference. If there's ever anything else we can do to help, don’t hesitate to reach out. We're always here for you! 😊 One Kings Lane.
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Kiki Ramos G.
Aug 1, 2025
Still Great Customer Service After All These Years
I have been a customer for OKL for many years, furnishing entire homes mostly with OKL items, from furniture to decorative pieces. I stopped this business right before COVID but recently returned to OKL. I recently had a problem with a higher end item that came not as pictured. The customer service associate understood the issue immediately and properly issued a full credit including waiving the restocking fee due to this error, plus covered return shipping. OKL is better than ever before!
Response from One Kings LaneAug 1, 2025
Dear Kiki, Thank you so much for taking the time to share your kind words and for being a long-time supporter of OKL. We’re truly honored to have played a role in furnishing your beautiful homes over the years. We’re especially glad to hear that your recent experience with our customer service team met your expectations. Ensuring our customers feel heard and valued, especially when something doesn’t go quite right, is something we take very seriously. It means a great deal to us that you’ve returned, and we’re thrilled to welcome you back. We’re always working to improve, and feedback like yours confirms we’re heading in the right direction. Thank you again for your continued trust in OKL.
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Marie K.
Jul 23, 2025
Customer service with Christian T
Customer service with Christian T. was outstanding. My order was delivered to another address and could not be located. Christian helped with a replacement that arrived without a glitch. Excellent service! Thanks One Kings Lane!
Response from One Kings LaneJul 23, 2025
Dear Marie, Thank you so much for your wonderful message! We're so glad to hear that Christian T. was able to provide outstanding service and assist you through the issue with your delivery. We understand how frustrating it can be when something goes wrong, and we’re thrilled that Christian was able to turn it around smoothly for you. We'll be sure to pass along your kind words to him, it will mean a lot! Thank you again for choosing One Kings Lane. We’re so happy to have you as part of our community and look forward to helping you again in the future.
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