One Kings LaneReviews of onekingslane.com

Bad customer service experience - I reached out to customer service multiple times due to delays in my order. My order was 2 months delayed. When I finally received my order, the website indicated that I needed a 9 in box spring for my bed frame so I purchased this separately. This was completely inaccurate information as a 9 in box spring did not fit the bed frame at all. I was told this was up to "customer discretion" despite it having to do with the actual bed frame dimensions. They were not helpful at all and I have lost money and time on this order. Would not purchase from One Kings Lane again.

Shipping takes forever. finally received mirror two days ago and now it is 50 percent off and they will not refund the difference in price. i received it so recently, I haven't even taken it out of the package. mind you, i also ordered chairs so my total was over $2,000.... really hoping someone is willing to help me and if so i'll be happy to change my review. Seems really crappy and like a great way to have zero repeat customers. there is also paint missing in varying spots on the mirror, the top being the worst. for the price and hassle it is to shop with this company, this should not be happening. Update they are unable to price adjustment because the item shipped. This policy is strange and makes no sense. I got the item two days ago. Stop scamming people and be more appreciate of people who spend thousands with you by being fair.

Wow I am a designer and I bought 2 patio unbrellas from One Kings Lane. When the pool deck for my clients was finally finished I opened both boxes and one umbrella was fine and one was completely broken. One Kinds Lane said, "I hope this e mail finds you well" BUT we consider it customer usage so (my words) TOO BAD

Chairs have been canceled and never shown any tracking info, showed up one day and set them up around my dining room. The chairs have not been sat in, yet I noticed one was broken within a day of arrival. The chair leg split and the inside clearly is not hardwood as the material states on the website. The chairs and light and clearly cheap/flimsy. One Kings Lane will not allow me to return them unless I pay a $300 per chair restocking fee. DO NOT BUY THESE CHAIRS or anything else from One Kings Lane. Customer Service supervisor was incredibly unhelpful and tied by the rules of their return policy. They are penalizing me for purchasing additional protection and do not stand by product quality at all. They also do not provide any sort of warranty or quality control beyond the day the items are delivered. Save your money and order from a reputable business.

FRAUD!!!!!!!I ordered an antique brass end take for $165 which retails in boutique stores for $400. Thinking I got a deal they sent me a mini version in black. I basically received a plant stand not an end table. They denied any wrongdoing and ghosted me when I confronted their fraud. They made no effort to make it right and cont to tell me that’s what I ordered and there’s nothing they will do to rectify so now I’m stuck with a plant stand for an end table. Reported them And after they did reply, they came back saying the one I thought I ordered was actually over $200 not the one I paid $160 for. They don’t even have one for $200. Just don’t waste your time or money on this back ally company. Shut down their website and get them off the streets. Should probly cancel the card I used too, who knows what these people are doing with your information.

Any reader should read the AI replies to complaints from One Kings Lane. Allways “send us more details”, I know that I did. I ordered and paid in full for a rug that was never delivered. Their reply was that it was, and that UPS verified the delivery. I asked for proof and was told it’s too late to provide a picture of the delvered rug. At the conclusion,after close to 7 months and many emails ((conversations too, but they could be considered hearsay, however emails cannot)) they said it was delivered. In reality, the.rug was not delivered and there is nothing that can be done other than a small claims court action, which to me, is not worth the hassle. Although, I thought I wouldn’t be upset about this anymore and could put it behind me. Unfortunately however, I haven’t been able to. I, like everyone, do not like to be lied to manipulated and accused of lying myself, and in the end, ultimately taken advantage. So, I am hoping to alert potential buyers - One Kings Lane has zero interest in their reputation. *They must make enough money, ripping people off that it’s worthwhile to take advantage of customers versus treating them. well, i have proof of purchase and attempted to rectify this for months. Bed, Bath & Beyond bought One Kings Lane recently. I guess we should be aware of them as well? Hopefully not, I do buy things often from B,B and B, and never have had a problem. Actually, I’ve never had a problem with any company in my entire life like this one. This company ripped me off and deliberately. After reading many reviews, clearly, it’s a pattern. Shop elsewhere is the best way to not be in the position I am and many others are. We are all victims of theft by One Kings Lane. That is exactly the case and it’s undeniable. If you’re skeptical, just read the reviews.

Extremely frustrated with One Kings Lane and their customer service. I cancelled an order of 2 ottomans within their 24 hour period for cancellation. At first they tried to tell me cancellation wasn’t an option because I ordered the items on a Saturday, cancelled them on a Sunday and then Monday when I called was past the 24 hour mark. After explaining that I send a email within 24 hours to cancel, the cancellation was accepted and I was told it would be 7-10 business days for refund. On the 10th and last day, I received a refund of $11.17 when my order total was originally $681.96. They said I then needed to wait another 1-2 days for them to get with their team, but that I needed to contact Sezzle for a refund. So frustrating! Would not recommend & still waiting to get my money back.

Can't stress how frustrating my experience with One Kings Lane has been. We ordered a mirror on December 7th that was supposed to arrive a week later. The tracking never updated and the order still hasn't even shipped (writing this almost 6 weeks later). Every time we call into customer service, they say they'll look into things and get back to us with an update. However, they continually fail to circle back. Every conversation with customer service starts from scratch which is incredibly frustrating and time consuming. The goal post on estimated ship date has now changed 3 times and we are being quoted a February 15th ship date (over 2 full months after placing the order). I would avoid One Kings Lane at all costs. They'll waste your time and money.