One Kings LaneReviews of onekingslane.com

TL;DR: Buy furniture elsewhere unless you're okay with never receiving a refund or a replacement for damaged furniture, even with Seel's protection plan. I would honestly give this zero stars if possible. I purchased a $1,000 chair back in January, which was delivered to me in a ripped box that was falling off of the chair. There was no wrapping around the chair to protect it, and it was ripped in a few places. I refused the delivery and set up a claim with Seel (which I purchased with the chair after seeing that the chair couldn't be returned unless I did). I went through each step and provided Seel with the requested information, but they closed my claim, stating I had not provided enough information. There is no CS number for Seel, and my emails were only answered after I put in a claim with the BBB. I also reached out to the OKL CS team and was told they couldn't do anything for me because I purchased the protection plan through Seel. This made about zero sense to me, as it's stated on their website that they wouldn't have been able to do anything for me if I didn't purchase the protection plan through Seel. It is now April, and I have been volley-balled back-and-forth between OKL and Seel so many times that I've lost track. They both claim they're waiting on the other for something to send me a replacement chair. Please do yourself a favor and save your time and money by purchasing furniture elsewhere.

I ordered a mirror over the weekend. Realized that somehow I had managed to order more than one. Looked online and found that their customer service is closed until Monday morning. I called them before 7 AM mountain standard time and was told that since I had not called within 24 hours of making the order that they could not assure that the order would be canceled. I said I could not call within 24 hours because you were closed until Monday morning. I was then told the same bullshit story I had not called within 24 hours so they could not assure that the order would be canceled. Beyond useless. I did get a reply from the company but it only confirmed my order has been cancelled and they would coach the person either whom I spoke.

Liars. Deceitful. Don’t buy ANYTHING from them. They resell things you can get on Amazon and from other retailers and make you wait forever and lie to you about delivery dates. They should be out of business and entirely ashamed of themselves. Consumer beware. If you find it here and you need it - find it something reputable. Disgusting company.

Ordered a rug....continually delayed. Finally cancelled & have not received refund. Repeatedly contacted customer service & reps were rude. Finally went thru my bank to receive credit....waiting for resolution 2 months later

I ordered 2 items a month ago - was told they would arrive within a week. Have spent hours on the phone with OKL and delivery company(metropolitan) - it has been "shipped" for 3 weeks now and they have not made it to my house . USPS, fedex and ups have no issues delivering to my address but this company cannot find my home. They have my cell number as well and have never reached out for "help." I even had a neighbor who offered to show them where I lived when they showed up at her home and they refused. OKL is no help at all- they say they can only give me the tracking number and tell me I need to call the delivery company. When I asked to escalate the call they said someone would call me back in 48 hours. When I asked to just cancel the order they said it would take 7-10 days AFTER this delivery company brought the items back to them. Who knows when that would ever be. I will NEVER order from them again. I have never had a company take ZERO ownership of the problem like this.

First time ordering with this company day after I place your order, they move the delivery but date back three months then the day after it was supposed to be here moved it back another three months and then moved it back another three months. Simply horrific experience and customer service was zero help. Definitely taking the social media to share my experience with whoever will listen.

If there were a rating of "Zero Stars", then that is how I would rate this company. I ordered a rug that was grossly misrepresented on the website AND damaged with several pulls. Not only did the item arrive absurdly late, but the process of returning has been a nightmare. The customer service representatives are misinformed and when I finally asked to deal with a supervisor, he was no better. Moreover, the supervisor was/is rude and extremely unaccommodating. I was told, "I cannot give any special attention to your case, because I am dealing with thousands of customers." Can you imagine? I have still not resolved this matter, and it has been scores of phone calls, photos and e-mails. Suffice to say that I will NEVER order from this company again and I would advise others to do the same.

Customer service at OKL has been AWFUL. There’s so much I could say but I’ll leave it at that. I need to furnish an entire house but will not be buying from you again.