One Kings LaneReviews of onekingslane.com

Response from One Kings LaneJul 31, 2025

Hi David, We’re incredibly sorry to hear about your experience, this is absolutely not how things should have gone. We understand how frustrating and upsetting this has been, especially feeling dismissed after receiving an incomplete order. You deserve to be heard and treated with respect. We’re so sorry for the trouble this has caused. We want you to know that we’re already working to have the missing pieces shipped out to you, and an email with the details has been sent your way. Thank you for bringing this to our attention, and again, we truly apologize. One Kings Lane

Response from One Kings LaneJul 31, 2025

Hi Carolyn, We're so sorry for the frustration and disappointment this has caused. We completely understand how upsetting it is to be left without clear updates, especially after placing your order months ago and being reassured multiple times. You deserved timely communication and transparency, and we truly regret that we fell short. Please know we’re urgently following up with the vendor to get a clear status and will be in touch with a detailed update as soon as possible. Thank you for your patience, and again, we deeply apologize for the experience you’ve had. One Kings Lane

Response from One Kings LaneJun 3, 2025

Hi Diego, I’m truly sorry to hear about your experience. We understand how frustrating this has been, and it’s clear we let you down. That’s never the experience we want our customers to have. Please know your feedback is being taken seriously, we’re looking into what went wrong to make sure it doesn’t happen again. We’d really appreciate the opportunity to make this right. We have sent you an direct email, we’ll do everything we can to resolve the situation. Thank you again for your honesty, we’re committed to earning back your trust. One Kings Lane

Response from One Kings LaneMay 29, 2025

Dear Judith, Thank you for taking the time to share your experience, I’m truly sorry to hear how disappointed you’ve been. Your feedback is very important to us, and I want to sincerely apologize for the frustration and inconvenience you've encountered. We understand that policies around returns, cancellations, and fees can be frustrating, especially when they don’t align with your expectations. While we do our best to be transparent, it’s clear we’ve fallen short in communicating clearly and providing the level of service you deserve. Again, I appreciate your honesty. While this may not change your current impression of us, I hope we’ll have the chance to provide you with a better experience in the future. One Kings Lane

Response from One Kings LaneJun 3, 2025

Hello Barb, I’m very sorry you didn’t receive an order confirmation email or any updates, this is not the level of service we aim to provide. A detailed update with your order number, status, and expected delivery date has just been sent to your inbox. We’re now monitoring your shipment closely and will send you real-time updates until it arrives. Thank you for your patience and for giving us the chance to make things right. We’re committed to earning back your trust and delivering the service you deserve. One Kings Lane

Response from One Kings LaneApr 25, 2025

Hi David, We're very sorry to hear about your experience. Please know that our customer service team is trained to support all concerns, including escalation requests, and we're committed to addressing them appropriately. We’ve followed up with you via email in the same case you were working on with our customer service representatives, and we're here to help resolve the issue. Thank you for bringing this to our attention—your trust is important to us.

Response from One Kings LaneApr 28, 2025

Dear Patricia, We’re truly sorry for the inconvenience you’ve experienced with your mirrors. Our goal is always to provide a smooth and satisfying experience, and we regret that this wasn’t the case for you. We’ve reached out via email to offer a better resolution for your return, but we haven’t heard back. We’d really appreciate the chance to connect and make this right for you, including addressing the return fees you mentioned in your review. Please reach out to us at [email protected] at your earliest convenience—we’re here to help, and your satisfaction is very important to us. One Kings Lane.

Response from One Kings LaneApr 21, 2025

Hello Beth. Thank you for bringing this to our attention, and I want to start by sincerely apologizing for the frustration and disappointment you’ve experienced with your mirror order. As a gesture of goodwill and to take responsibility for the inconvenience caused, we’ve processed a compensation to your original payment method. We have sent you an email with additional information. While we regret that your experience didn’t reflect the standards we aim to uphold, we genuinely appreciate your persistence in helping us recognize and correct the issue. Your feedback is invaluable, and we are using this as an opportunity to improve our policies and ensure that our customers are treated fairly—especially when a product doesn't meet your expectations. If there’s anything more we can do or if you have any further concerns, please don’t hesitate to reach out. One Kings Lane.