One Kings LaneReviews of onekingslane.com

Response from One Kings LaneFeb 6, 2026

Hi Furniture Fran, Thank you for sharing this, we’re truly sorry for how frustrating this experience felt. We understand why the price changes, shipping cost, and optional shipping protection would come across as upsetting. Our pricing can vary due to promotions and inventory, and shipping is calculated based on size, packaging, and destination. The shipping protection is completely optional and doesn’t replace our support, we do stand behind the products we sell. If you’re open to it, please reach out to our Customer Care team with your order details so we can review this and help make it right. One Kings Lane

Response from One Kings LaneFeb 2, 2026

Hello Mary, We’re very sorry to hear about your experience and appreciate you taking the time to share this feedback. We regret that the return process and response time added frustration to your experience. Our product images are intended to be as accurate as possible, but variations can occur due to lighting and screen settings. That said, we take concerns like this seriously and are actively reviewing how we present product colors to avoid similar situations. We’re also evaluating our return policies and communication timelines to ensure they’re clearer and more customer-friendly. This is certainly not the experience we want anyone to have, and we appreciate your feedback as it helps us improve. One Kings Lane

Response from One Kings LaneJan 13, 2026

Hi Kathleen, Thank you for sharing your experience, and we’re very sorry for the frustration this caused. We understand how important it is to receive timely updates, especially when you’re waiting on a fabric swatch to make a decision. Fabric swatches are shipped directly from our manufacturers and typically arrive within 2-3 weeks, which can be extended slightly during the holiday period. That said, we regret that this timeline was not clearly communicated to you and that you did not receive the follow-up you were expecting. This is not the level of service we strive to provide. We appreciate your feedback and are using it to improve communication and follow-through in situations like this. If you’re still awaiting assistance, we encourage you to reach out to our customer service team again so we can ensure your request is properly resolved. Thank you for bringing this to our attention. One Kings Lane.

Response from One Kings LaneJan 15, 2026

Hi RM, Thank you for bringing this to our attention, and we’re sorry for the frustration this has caused. We take concerns about authorization and billing very seriously. The OKL Rewards membership should only be applied with clear customer consent, and we would like to review exactly what happened in your case, including the repeated charge attempts. This is not the experience we want for our customers. Please contact our customer support team with your order details so we can investigate promptly and work toward a resolution. We appreciate you sharing your feedback, as it helps us improve our processes. One Kings Lane.

Response from One Kings LaneJan 12, 2026

Hi Jen, We’re truly sorry to read about this experience, and we understand how upsetting and disappointing this must have been, especially given the long delay and the condition in which your end tables arrived. This is certainly not the level of quality or service we aim to provide, and we sincerely apologize for the frustration caused. We take your concerns very seriously. Our team will be looking into your claim directly with the manufacturer to better understand what went wrong, and we will follow up with you via email to discuss next steps. We also regret the confusion and frustration surrounding the promised discount and the reporting timeframe, we will take care of this right away. Thank you for bringing this to our attention. We appreciate the opportunity to review this further and will be in touch soon. One Kings Lane

Response from One Kings LaneDec 18, 2025

Hi Drew, Thank you for taking the time to share your feedback. We’re truly sorry for the frustration and inconvenience this caused, especially with the timing so close to Christmas. Unfortunately, on rare occasions an item may remain available for purchase due to a system delay before we’re notified by the manufacturer that it has been discontinued. We understand how disappointing it is to be informed of this after placing your order, and we regret that we did not communicate this sooner. We appreciate you bringing this to our attention, as feedback like yours helps us improve our processes and communication moving forward. We sincerely apologize for the experience and the impact it had on your holiday plans. One Kings Lane.

Response from One Kings LaneDec 10, 2025

Hi Michelle, Thank you for sharing your feedback. We’re glad to hear your rug arrived quickly, but we’re truly sorry that the membership charge came as an unexpected surprise. We understand how frustrating that must be. To clarify, the membership option is presented during checkout, and enrollment requires customer confirmation before the order is completed. We never intend for this process to feel unclear, and we appreciate you bringing your concerns to our attention. We will review your comments internally to ensure the checkout experience remains transparent for all customers. We’re sorry that this experience has impacted your trust in us, and we appreciate you taking the time to let us know. Kind regards, One Kings Lane.

Response from One Kings LaneNov 6, 2025

Hi Josh, Thank you for sharing your feedback. We’re very sorry for the inconvenience you experienced with your recent order and the return process. Our team has reached out to you directly via email to assist further, and we’ve approved a one-time exception for a full refund due to the difficulties you encountered with our customer service. We hope this resolution helps restore your confidence in us. We truly appreciate your patience and understanding, and we’ll be reviewing your experience internally to ensure smoother communication and clearer return instructions for our customers moving forward. One Kings Lane