One Kings LaneReviews of onekingslane.com

Ordered an item on sale. After 3 months it never arrived and they could not give me a delivery date. I tried to cancel and obtain a refund. This caused them to shut down, and when I would call they would not escalate me to a supervisor. Forced to dispute with credit card. What a joke. Here is the order number so that if there is any confusion on the part of OKL they can easily reference it: 946859. You should know that while they quit responding to me when I requested to cancel the order and obtain a refund, they almost immediately responded to this review.

I had been planning to purchase the Molly sofa during One Kings Lane’s recent promotion and was genuinely excited to move forward. Unfortunately, the experience did not reflect the level of service I expected from a brand in this category. While attempting to check out during the active sale, I encountered a technical issue and never received an order confirmation. I immediately reached out via chat that evening and was reassured not to worry, as the promotion was still ongoing. The following day, I discovered that no order had processed—and by then, the promotion had ended. When I contacted customer service, I was told they would not honor the sale price under any circumstances. What was most disappointing was not just the outcome, but the tone of the interaction. Despite clearly explaining that I had attempted to purchase within the promotional window, the response felt dismissive and, at times, as though my account of events was being questioned. As a customer acting in good faith, that was both surprising and discouraging. This was not a missed sale—it was a failed transaction paired with reliance on guidance provided by their own team. A more thoughtful resolution, or even a gesture of accommodation, would have gone a long way. I was fully prepared to complete the purchase, but this experience ultimately changed that decision.

It is now April 7th and I and I am writing to express my extreme frustration that I still have not received the $99 refund. I have spoken with Bank of America, and they have confirmed there is no pending refund transaction for my account. I do not understand why you are attempting to close this ticket when the matter is not resolved. Please provide the following documentation immediately: - The document I signed or digitally agreed to that shows I accepted the terms and conditions of this membership The document where I authorized a $99 withdrawal from my debit card. Clicking "yes" for a future discount is not a legal authorization to withdraw funds without allowing a customer to review terms or select a payment method. We are now eight days into this process, and your company is still holding my money without my consent! I expect a response before you close this out why we are on day 8 and my 99 dollars has not been returned. I find the membership illegally done and I wonder why your allowed to steal money from someones bank without an authorization form Refund my money that you took without authorization. I have been waiting 8 days for a refund.

I am very disappointed with this company. I ordered a mirror from them and a day later found out there was a $200 price drop. Since I had not received the mirror yet, I called customer service and requested a price adjustment. I received a response several days later and was told that I was not going to get a price adjustment and if I refused delivery then there would be a $300 restocking fee. Half the price of the mirror!! I will never order from this company again and recommend no one else does either. Also, it took almost 2 weeks for me to receive the mirror. I still haven’t even gotten it yet because it takes so long.

Item not as advertised — and they won't make it right I ordered the Linden Scalloped Rattan Wall Mirror based on product photos showing a fully woven rattan frame. What arrived has a cheap exposed metal border with minimal rattan — it looks completely different from the listing. I contacted customer service the same day it was delivered and submitted photos as requested. After a week of "checking with the vendor," they classified it as a "Customer Preference Return" — meaning I'd be hit with a 15% restocking fee and lose the shipping cost. This isn't a preference issue. The product simply doesn't match what they're selling online. I requested a review of the decision. They upheld it. No explanation, no accountability, just a copy-paste response saying it "meets product standards." If a metal-framed mirror meets the standard for a product called a "Rattan Wall Mirror," those standards are meaningless. I'm now disputing the charge with my credit card company. Don't shop here unless you're fine with receiving something that doesn't match the photos and being penalized for returning it.

My sister accidently duplicated items on an order she placed. She has been sick with Cancer, and in and out of the hospital. I flew out from Atlanta to California to help her. I called the service dept to see if we could return the items (we were 4 days outside the 30 day return policy.) They refused to return the items. They have no compassion or understanding for their customers. My sister and I will not shop here in the future.

You can’t shop here with confidence, because you have to pay a restocking fee that is 15% of your purchase. This applies even if it is within the 30-day return policy. Beware.

Ordered an item at a great discount - just about to be delivered and they cancelled item due to "pricing glitch" - contacted customer service - no help - spoke with Lilyanna, manager of escalations, still no help - would not even consider a reasonable discount - unprofessional, bad business - do not buy anything from them!