One Kings LaneReviews of onekingslane.com

I ordered a piece of furniture back in June and when it arrived I was still painting my home and so did not open the box. After the painting I finally opened the package so that I could place in my room. Upon setting up the item, I noticed several scratches in the wood and an obvious chip. I reached out to customer service about a replacement. At first they tried to offer me a 10% discount and would look into replacing. This is a $740 item (not including shipping and delivery) and so that didn’t sit well. They then bumped up to 25%. I expressed that I’d rather have the item replaced and would hope for that along with this compensation. The company then comes back and tells me that they can’t replace the item because it was beyond 30 days. Now, had I had the furniture and decided, oh well, I don’t really care for this, let me return it and it was beyond the 30 days, I could swallow that. The fact is I don’t care if it was 10, 30 or 120 days the furniture was damaged and I should Be able to replace. The damage is due to no fault of my own and I paid good money for an item that arrived messed up. I then asked if they would consider more than a 25% reimbursement given that they won’t replace and what i am now left with is damaged. They adamantly said “there’s nothing more that they can do.” Sure there’s more you can do, replace the damaged item! That is the difference between mediocre customer service and great. I will never buy anything from One Kong’s Lane again.

***7 weeks and counting - STILL NO RUG (as of July 29, 2020) This was my first experience ordering from One Kings Lane, and I was optimistic and excited to be receiving my new rug (which cost $325)! I placed my order on June 10th and received an email confirmation that my rug was to be delivered between June 23rd - July 1st. Not bad - I could wait up to 3 weeks for delivery. Except as my delivery window approached, there was never any update or indication that my rug had actually been shipped. I called and emailed One Kings Lane - no help at all. I was told that my "order was being processed" and "they couldn't provide any other information". Then on July 8th (one month after I originally placed my order), I received an email from One Kings Lane stating that my rug is "back ordered and has not yet shipped". Really?! I guess I didn't realize that my rug hadn't been delivered yet. It gets better - here we are on July 23rd, and STILL no rug. I received an email a few days ago stating that my rug was SHIPPED out and supposed to be delivered YESTERDAY - the email from One Kings Lane even provided me a FedEx tracking number! But...the FedEx tracking number doesn't show any information or tracking history when I click the link. So, I called FedEx today, and provided them with the FedEx tracking number and they said "Uhhh, we never picked up that rug, and it definitely hasn't shipped out yet. You need to call One Kings Lane." Back on the phone I go... I called One Kings Lane, and the rep told me, "Oh, not sure why you got that email from us saying the rug was shipped out. I'll have to call the rug manufacturer and get an answer from them. That'll take at least 72 hours." NICEEEEEEEEE. So, long story, but I will NEVER order from One Kings Lane again, and I highly advise anyone who reads this review to follow suit and avoid ordering from this store. You will get the continued run around and no answers or updates. I ordered my rug 6 weeks ago and literally still have NO idea where it is or when it will actually get here!

I ordered a console table for $3990.00 which they received approval from CC co. A week later they did another charge. For exactly same amount $3,990.00 so they have two approval totally $ 8,000.00 pending charges for a $4,000.00 order- I’ve emailed and emailed and heard all kinds of excuses, the order isn’t ready to ship until sept. So they say. I’ve contacted the CC co. They said they’d never seen anything like this and to call back in 72 hours to see if they will release one of the pending charges of $4000.00 that they were not authorized to do. They must be boosting their accounts receivable to barrow money and using our credit cards to do so. If you have extra credit on your card they will tie it up and the sad thing is you did not give authorization to them to hold or charge you twice for the same order. VERY UNPROFESSIONAL COMPANY

This is the most uncaring, unprofessional, and chaotic company to order from on-line. I ordered a sofa designed by Kim Samella. One Kings Lane sent my sofa, in error, to Canada versus Minnesota. It took 52 emails to resolve the issue and 63 days. I emailed through Linked In and the company website to the two owners and the CEO and never heard a word at all. Finally, a customer service rep who could clearly see the number of attempts I made at resolving the delivery issue who actually told me what was causing the delivery delay. I had to contact the designer for her assistance with working with One Kings Lane. A truly horrible experience, lacks customer service abilities, and certainly didn't care about my experience with them. I even filed a customer complaint with the San Francisco Better Business Bureau and they tried three times to reach out directly to One Kings Lane, the BBB also failed to receive a response from them.

OKL - purchase easy/return and credit -horrible. Over four weeks since OKL confirmed receipt of my return (OKL sent the wrong product- TWICE), and still no credit to my credit card. In court it is called "THEFT" and "Fraud." Beware of horrible reimbursement process

Keep away! I have made 2 purchases at this website. One was ok (a $150 vintage cushion cover). The other - a "final sale" reclaimed wooden chest - cost me over $850, and started to come apart after about 2 years. Be very, very careful when you make a purchase. Better yet, do your shopping elsewhere.

I ordered a Nest jasper necklace. For some reason the necklace measures 14 inches. This was marked on the site but I did not realize exactly how small that is. There are no pictures showing it on a person or saying it is a choker. It is so small it is too tight even for a choker! It could fit a child! I do not have an unusually large neck. I looked online to see how to do a return and the website says they charge re-stocking fees!!! 35%! Who does that??!! I emailed customer service on their site, it said I would receive a response within 48 hours -that was seven days ago and still haven't heard from them, called today had trouble getting through kept getting hung up on, then "Mario" said he would see what he could do and call me back, he never did. Then I got an email saying if I wanted store credit I could get my money back but if the original form of payment was credited I would lose 35% restocking fee and pay return shipping. Did I mention they charged me $16.95 to ship the necklace??? They do not include return labels in the order so you have to request a shipping label -another delay of days. I included a note saying I definitely wanted a gift card/store credit so I would get all my money back. They refused to honor that and refunded my credit card deducting the restocking fee, against my expressed wishes. For a $163.29 necklace I only was refunded $123.84. I asked them to honor my request, they said no too bad. They have been one of the worst online shopping experiences I have ever had. I will never order from them again!! BEWARE!!!!!!

So I ordered 2 outdoor rugs for my front and back porch - same rug. They both came and they were the wrong color version that I ordered. They told me to return them for full refund, order the rug again and I would get the correct version. I did and it was the wrong rug again. Ordered the same rug 3 times to get the wrong rug 3 times. They will not get with their 3rd party vendor to fix the problem - they are shipping out the wrong rugs, offering you 15% to keep it, and then hoping you want it. IT IS TERRIBLE CUSTOMER SERVICE!!! They honestly do not care about me AT ALL.