One Kings LaneReviews of onekingslane.com

Horrible customer service! Will never order from One Kings Lane again. Bought a framed print as a birthday gift for a friend on 9/8. Shipping label created on 9/9, but the item still has not been mailed. Takes days to get a reply over email concerning the issue— then the response is vague and totally unapologetic and places blame on the vendor due to COVID. I’ve never heard of a vendor suspending its most basic business operations, like shipping, for weeks on end. Requested expedited shipping or a partial refund and the company will not reply!

Stay away from One Kings Lane and Robin Bruce Furniture, they customer care sucks.

Do not buy! "Our entryway service will deliver the packaged item to the first room of your address" Without any other explanation, for an apartment complex, this means the loading dock. Support told me to kick rocks. My ADDRESS is my APARTMENT.

This review copy/pasted parts from another reviewer as I had a near exact experience: I never had issues contacting OKL customer service in the past, but this time was an exception for me too. It took me three tries by phone, spoke to two people and still never got a definitive answer. One offered to research but never called back. The CSR I first spoke to had a weak and confusing response for where to find a discount code that OKL emailed encouraging me to finalize my cart. He offered to send an explanatory email on how to process the order (which re-linked me to the same page again). When I sought someone for a deeper understanding (days after sharing the issue, with no follow up by a co-worker), the CSR reiterated vague promotional jargon which ultimately returned me back to the site again to finalize the order — again without fulfilling the offer. CSR’s won’t say “your item doesn’t qualify for the offer in that email,” but instead send the customer on a never-ending loop. The final CSR was kind and committed time to me but clearly was following a guided policy statement: referencing promotions, offering to explain by email then ultimately delivering the message with an asterisk noting…”exceptions apply.” Well, my item didn’t. I am OK without the discount code they initiated, but I’d love to have my time back! As that previous reviewer said, OKL will not be my first choice in the future either.

I never ad issues contacting OKL customer service in the past, but this time was an exception. My first encounter was less than stellar. The CSR I first spoke to clearly had no concept of how to help me. I contacted him twice by email and never got a response. When I finally did hear from him he was sent an email asking me how I wanted to proceed. I had already told him days earlier what I wanted to do. No follow up. The second CSR had no clue how to help me. He clearly was either new or not adequately trained. I got nowhere with him. The third CSR was knowledgeable but curt with me. I am purchasing for my clients and I have people to answer to as well. I will not use OKL as my first choice in the future.

Horrible customer service that us out sourced to over seas call centers. Regardless of what you say, the overseas call center staff will read and repeat the same script over and over like drones. Despite a table being delivered broken in multiples places and the stain leaching out to Ruin my floor One Kings Lane has refused to reply to, or address my concerns or remedy the matter. Requests for a "Supervisor" or some in the United States to return my call no ever does. STAY AWAY FROM THIS COMPANY.

I have to agree with the other negative reviews. This company is simply an intermediary between customers and vendors. Once an order is placed One Kings Lane gets paid, but, amazingly, the order is not forwarded to the vendor nor is the payment forwarded to the vendor. This is exactly what happened to me when I placed my order. I ordered a "one of a kind" item on April 21 and was told it would ship between May 2 and May 12. On May 2, when I still had not received any shipping information, I used Google image search and found the EXACT item, from the exact same vendor, on a different web site. I purchased the item from that that vendor on the other web site and I have been trying to cancel my order with One Kings Lane every since. I did have my credit card company reverse the payment to One Kings Lane. I have already received the item so I know that One Kings Lane cannot fulfill the order yet they have still not refunded the money to the credit card company. Clearly One Kings Lane took my money but failed to actually place the order with the vendor which was how I was able to buy the item from the vendor using a different web site. STAY AWAY FROM THIS COMPANY.

Let me first say that I have never written a poor review as to any Company. However I help it necessary as One Kings Lane. I ordered what appeared to be a huge concrete table. However, 1). One Kings Lane delivered my order weeks late despite promises to the contrary and after being told I would not be home, 2). Their shipping partner could not find my order to reschedule or provide updates, 3). One Kings Lane dropped a heavy shipping pallet on my driveway with such force as to crack a concrete table in numerous places making it worthless, 4). One Kings Lane refused to issue a credit until I had the table shipped back in a wood crate that I was forced to have build or re-built, 5). One Kings Lane refused to pick up the damaged concrete table in a timely manner knowing I was leaving the State of Florida for the summer, 6). One Kings Lane refused to have a manager return my call. My guess is that your speaking to an overseas inbound telephone operator when calling customer service. Horrible company, Horrible customer service, Horrible shipping. Cheap products. No one should do business with this company. I will continue to write negative reviews anywhere that I can as well as file a BBB Complaint. Truly a deplorable company. Amy