One Kings LaneReviews of onekingslane.com

Am in the midst of having an absolutely appalling experience. I have been waiting over a month for a refund due to an issue on their end. Nobody can explain what is going on, nobody is attempting to fix this or make it right for us. Emails go unanswered or I have even been lied to on a couple of occasions, I cannot get a straight answer out of anyone. Cannot express enough how frustrating it has been. To make matters worse I had a call from the delivery team informing me that the original item was ready to be delivered but OKL won't release it! So they won't or can't refund me but I also can't receive the item either. At a loss and have never had a customer service experience like it. ETA: FINALLY received help from Oscar. He was the only agent of many who I spoke to that actually followed up and took the time to explain what the issue was and he immediately fixed it. If the other agents I spoke to had done this initially then it would not have taken over a month to resolve. I will not be updating my rating or ordering from them again as it not only took me such a long time to finally speak with someone who looked into the matter for me but I had to repeatedly reach out.

Ordered a dresser. Less than two weeks later, and while still waiting for delivery, they send me an email letting me know the item is on sale.I called for a price adjustment which they refuse to honor. I have never seen this with high end companies and will never order from them again.

I ordered a chandelier which was in stock. They charged my card. I called for a delivery date and got some story about it being at the vendor. Called back to cancel the order and get a refund. They changed the status to ready to ship with a tracking # but stuck in address label created. Never called back. Would NEVER do business with them again.

Misleading company. Waited 3 weeks for VERY expensive chandeliers. After no status updates on shipping, I had to call the service desk at least 4 times for boilerplate unhelpful updates. After escalating to management twice, I advocated for more information and they offered to "call the manufacturer and get back to me." They didn't get back to me. I called AGAIN and was told "the manufacturer is experiencing production delays, we will have an update in 2 - 3 weeks on the status." Their solution was for me to cancel the order, or wait an undefined amount of weeks for more information and a 10% discount. I hung up, a competitor who uses the exact same manufacturer called them and confirmed they had 43 of the items in stock. I'll have them in a few days, with free shipping and 20% off. Took 15 minutes. Shop with Lumes for your lighting! Avoid being misled by Ones Kings Lane who clearly has poor relationships with the manufacturers they use, and do not care about servicing their customers or providing accurate information!

I purchased a print of a painting. Paid $335 US and it is reproduced so poorly and looks so cheap the day I received I contacted One Kings Lane to return the framed print. They do not accept returns nor do they refund for purchases of inferior quality. This is apparently a fly-by-night internet site so DO NOT purchase anything from One Kings Lane, it is not a legitimate online retailer! UPDATE after receiving Vendors May 4 comment: Based on One Kings Lane’s comment it sounded like they were going to help resolve this, however during the follow up they flatly said “no refunds, no exchanges”. So their friendly sounding message was completely bogus. Horrible policy and customer service.

DO NOT ORDER FROM ONE KING'S LANE. We ordered a dresser from One King's Lane and got the white glove delivery service. We got ZERO communication from them about when the dresser was supposed to be delivered. Then all of a sudden I got a call that the delivery guys were at my house trying to deliver it. I wasn’t home at the time and asked if they could wait 20 minutes for me to rush home and accept it. They said no and they would have to reschedule. The reschedule process was a huge pain. The customer service person had one time slot in mind when he called me. I said that wouldn’t work and he had no alternatives prepared. He had to call me back later and when he did give me a new time slot, I felt like I had to rearrange my schedule to make this work so that I could avoid more delays in scheduling. The guys came during the scheduled time to deliver the dresser, and they set it up in the bedroom. However, in the process, they scratched our hardwood floors. We had JUST finished having them redone. I’m so upset that a "white glove delivery service" like this would make such a terrible mistake. I got in contact with the delivery service's main customer service and they said there is nothing they can do. The delivery guys are individual “agents” so they are in charge of fixing any problems that happen during delivery. I don’t appreciate that the delivery company can’t even express regret about all of the inconvenience and damage that they caused. And I highly doubt an “individual agent” is going to be able to make this right. I’m so disappointed. Meanwhile, the dresser STINKS. It smells terrible. I opened all of the drawers and will try to air it out. It also was pictured with gold knobs on it that looked really nice with the white wood of the dresser - but the piece actually arrived with black knobs. I know I can switch them out, but it is just one more disappointment. I will try to get in contact with One King's Lane, and I will update my review if they can provide any sort of relief. Currently, I will NEVER be ordering furniture from One King's Lane again, and I wouldn't recommend it to anyone else.

Sincerely one of the worst customer services departments (is two people a department?) I have ever encountered. They made a mistake, which they admitted, and Dan, the supervisor, was incredibly rude and dismissive. "I didn't do it" was the best he could come up with, as opposed to offering any type of resolution or apology. I followed up my phone calls with an email, and clearly it was answered by him. I still have no resolution for my situation and am appalled that a company lets someone so unprofessional represent them.

Know before you buy: I just experienced the poorest customer service ever, along with a poor product, my first time shopping with OneKingsLane.com. I purchased two Pyar&Co twin duvet covers, description stating they are made of “Blissfully Soft Cotton”. I received them two weeks later. They are absolutely NOT Blissfully Soft, and the price tag on the items showed $78 each, half what I paid. I also paid $37 initial shipping. OKL refuses to adjust the price, is making it difficult for me to return, charging an additional $46.50 “restocking fee”. I’m out $90 to return this terrible product. OKL charges customers 2 times more than products cost, does not give accurate descriptions, sells poor, dated, and potentially used products that would normally be seen on Etsy or EBay, charges 2x more for shipping, and does not negotiate. I wish I knew this before I made the purchase. My assessment: OKL is for price insensitive designers who never actually utilize the products, for show only.