One Kings LaneReviews of onekingslane.com

Response from One Kings LaneAug 17, 2026

Hi MB, We’re very sorry to hear about the delays and frustration surrounding your couch delivery. We understand how disappointing it is to adjust your schedule and travel specifically for a delivery, only to experience additional delays and uncertainty. This is not the delivery experience we strive to provide. We appreciate you sharing your concerns regarding the communication, scheduling, and storage fees, and your feedback will be shared with the appropriate teams for review. One Kings Lane

Response from One Kings LaneAug 7, 2026

Hi Viki, Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand your frustration, particularly after requesting a cancellation before the item shipped. Cancellation requests are not guaranteed once an order has entered processing, and applicable return and restocking fees may still apply if the shipment cannot be stopped. However, we understand your concerns regarding the communication you received throughout this process and regret the frustration it caused. We appreciate you taking the time to share your experience and will ensure your feedback is passed along to the appropriate teams. One Kings Lane

Response from One Kings LaneAug 3, 2026

Hi Catherine Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating it was to receive a damaged mirror and encounter delays in communication. Our 24-hour reporting requirement is in place so we can promptly investigate shipping-related damage with our delivery partners. We regret that we were unable to approve a second exception to return or replace based on the timing of the report. We understand this was disappointing and appreciate you sharing your perspective, as your feedback helps us continue to improve our service. One Kings Lane

Response from One Kings LaneJul 29, 2026

Hi Alana, Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating it was to receive a damaged lamp and encounter delays in communication. Our 24-hour reporting requirement is in place so we can promptly investigate shipping-related damage with our delivery partners. We regret that we were unable to approve a return or replacement based on the timing of the report. We understand this was disappointing and appreciate you sharing your perspective, as your feedback helps us continue to improve our service. One Kings Lane

Response from One Kings LaneJul 27, 2026

Hi Emily, Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. Unfortunately, we're unable to locate your order based on the information provided in your review. We'd appreciate the opportunity to look into this further. Please contact us directly with your order number or email address associated with your purchase so we can review your concerns. One Kings Lane

Response from One Kings LaneJul 23, 2026

Hi Trish, Thank you for sharing your feedback. We're sorry to hear you were disappointed with your experience. We offer limited-time promotions that are only available while active on our website. While we're unable to honor promotions after they expire, we understand how frustrating this situation can be and apologize for any confusion it caused. We appreciate your feedback and will use it to help improve our customers' shopping experience. One Kings Lane

Response from One Kings LaneJul 21, 2026

Hi Jennifer, Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating it must have been to cancel your order immediately after placing it, only to learn it could not be stopped. Our fulfillment process is designed to begin quickly so orders can be shipped as soon as possible. Once an order has entered processing, we're unfortunately unable to cancel it, and any return is subject to our standard return policy, including applicable shipping charges. We understand this was disappointing, and we appreciate you sharing your perspective. Your feedback will be shared with the appropriate teams as we continue working to improve our customer experience. One Kings Lane

Response from One Kings LaneJul 20, 2026

Hi Michelle, Thank you for sharing your feedback. We’re very sorry to hear that your furniture arrived in a damaged box with visible damage to the item. We understand how disappointing this is, especially after experiencing delays with your order. This is not the experience we want for our customers. Our team is committed to reviewing your case and working toward an appropriate resolution as quickly as possible. We appreciate your patience and the opportunity to make this right.