One Kings LaneReviews of onekingslane.com

Response from One Kings LaneOct 9, 2023

Good morning Mr. Zareski. We sincerely apologize for the inconvenience you have experienced with our customer service, and we appreciate you taking the time to bring this issue to our attention. Your feedback is crucial to improving our services. To assist you further with your refund request, we kindly request that you provide us with your order information via email at [email protected]. This will allow us to investigate your case thoroughly and ensure that you receive the resolution you deserve. Once we receive your order information, we will prioritize addressing your issue and providing you with the assistance you require. We sincerely apologize for any inconvenience this situation has caused and thank you for your patience. Thank you for your understanding, and we look forward to rectifying this situation as quickly as possible. Adria G.

Response from One Kings LaneSep 21, 2023

Good afternoon, Abigail. I want to extend my sincerest apologies for the disappointing experience you had with our service and products. Your feedback is of great concern to us, and I assure you that we take it very seriously. To address your concerns properly would you mind sending us your order information via email at [email protected]? This will allow us to investigate your specific situation and follow-up with you. We genuinely value your feedback and want to ensure that we improve your perception of our company. Adria G.

Response from One Kings LaneSep 11, 2023

Good afternoon Ms. Lauren. I want to extend my sincerest apologies for the frustrating experience you encountered with our customer service team. We truly appreciate your feedback as it helps us identify areas where we can improve our services. I want to assure you that your concerns have not gone unnoticed. We have shared your feedback with our upper management to ensure that steps are taken to prevent such issues from happening in the future. We are committed to enhancing our email customer service procedures to better serve our valued customers like you. I'm glad to hear that Amin was able to assist you when you reached out by phone and that he provided you with the necessary support. Your satisfaction is important to us, and we will continue to work diligently to improve our customer service channels, including email support. If you have any further questions or need assistance with anything else, please don't hesitate to reach out to us. Your feedback is essential to our ongoing improvement efforts. Adria G.

Response from One Kings LaneAug 16, 2023

Good afternoon Ms. Gordon, we appreciate you taking the time to share your overall experience with One Kings Lane, and we deeply apologize if your order was not delivered yet to you, would you mind sending us your order information via email at [email protected]? We are more than happy to review your case and provide you with follow-up. Adria G.

Response from One Kings LaneAug 12, 2023

Good afternoon, JJ Moody, thank you for taking the time to leave a review regarding your overall experience with One Kings Lane, we deeply apologize for the lack of follow up, waiting time on the phone while trying to reach us and for your order arriving in bad condition, this is not the level of service we want to provide you and we will be more than happy to review your case and follow up with you, would you mind sending us your order information via email at [email protected]? We are glad to assist you. Adria G.

Response from One Kings LaneAug 10, 2023

Good afternoon Ms. Anna, we appreciate you bringing this to our attention, we understand how important clear and constant communication is and we are terribly sorry if you have not received a resolution yet. Thank you for sending your order information via email, we have submitted your cancellation request and will provide you with follow up as soon as we hear back. We are sorry again for your overall experience and for time being. Adria G.

Response from One Kings LaneJul 25, 2023

Good afternoon, Claire. We are deeply sorry to hear about your overall experience with your recent One Kings Lane purchase and for the lack of follow up regarding your return. We value your feedback, and I assure you that we are taking this matter very seriously to address the issues you've encountered. Would you mind sharing with us your order information via email at [email protected]? I am happy to follow-up with you. Adria G.

Response from One Kings LaneJun 15, 2023

Hello Sue! We appreciate your kind words about the products featured in the One Kings Lane catalog and we're delighted to hear that you found many items you liked. We understand your concerns regarding negative reviews and the experiences some customers have shared. We take customer feedback seriously and continuously strive to improve our services. We apologize if any previous customers had a negative experience, and we assure you that we are dedicated to providing a seamless and enjoyable shopping experience for all our customers. If you ever decide to give us a chance in the future, we would be more than happy to assist you with any questions or concerns you may have. Our customer support team is available to address any issues promptly and ensure your satisfaction. Adria G.