One Kings LaneReviews of onekingslane.com

I’m an interior designer here in Los Angeles, CA, and have sourced from OKL for many years while working at different design firms. However, I recently decided to purchase a dresser for myself because I thought it would be the more affordable option given how expensive good quality furniture has become. Boy, did I make a mistake. The dresser arrived in extremely poor condition and the quality was overall AWFUL. Paint is already peeling off and I’ve only had the dresser for two months. I contacted customer service immediately and it has taken me TWO MONTHS to get ANY sort of serious help. I have over 10 emails that have received no response, even though I was emailing their main customer service email and other email addresses I was provided with from different representatives I’ve spoken with on the phone. I’ve called and called and have been told by multiple reps that I’d hear back from their supervisor in X days and NEVER DID. I finally got an “escalation” representative’s business email and he offered me a partial refund that is smaller than I’ve asked for, but I just want to be done with OKL, so I accepted the offer. Still haven’t received any notification of officially receiving a refund, so we’ll see what happens. What I do know is that this company is done. The newer ownership is terrible, I’ll never source furniture or decor from here again, and I will DEFINITELY never shop here for personal purposes again. DON’T DO IT.

I ordered a bed frame that was listed on the website as ready to ship. Once ordering the item on 10/8 it the estimated delivery date was 10/31-11/6. The order confirmation stated I would be receiving a follow up email with confirmation of tracking. I never received another email from one kings lane. All through the expected delivery dates it said “awaiting fulfillment.” Once the 7th passed I began to reach out to customer service. I had 3 different conversations with different representatives who simply told me they would reach out to the vendor, escalate my claim, and reach back out. I never heard from anyone after each of these conversations. I strongly believe the reason my item ever shipped when it did was because I was persistent with the company. The item also arrived and all of the cardboard boxes were torn open.

We thought we were ordering a brown and cream ceramic ginger jar. When it arrived, it was neither of those colors but a dark burgundy and white with lots of blue tones. Lovely, but nowhere near what we ordered and definitely not as pictured. The item does not match our space. It is even slightly chipped. We took many pictures of the item, but were told by the customer service that it appeared exactly as advertised. I have just discovered TrustPilot. I wish I had read these reviews before purchasing this item. I would never have wasted my money. Edit to add: Their response asks me to send them photos. Please don’t take their response as CARING. We had already called them numerous times and sent numerous photos. What good would sending them again do?

Do not order from this company! I ordered a bed which arrived 2 months late - during that 2 months I never received an update from them I had to call them constantly for updates. The bed arrived damaged and delivery was refused. I was told a replacement had been requested. A week later I was told by a rep they could give me no information as there was no replacement order number and he didn't know when that would happen. When asked if I could speak with a supervisor he refused. They received payment when the bed was purchased and now I'm being told they have no information about my order and could not even help me with an estimated time frame or anything. I spoke with another agent who wasn't even able to apologize for the horrible customer service or mishaps. Just sounded stone cold and to be reading from a prompt. I'm actually flabbergasted. Extremely disappointed

Do NOT order from this scam company. My $2,000 chandelier arrived in shambles and they won’t return my calls or emails about a return/refund EVEN though I provided them all the photographic evidence of it damaged WITH the delivery man in the photos and the damage noted on the delivery slip. I’m having to dispute the charge with my credit card company now. What a pain!! Don’t listen to their responses to these reviews. I’ve emailed them and they don’t respond to those either.

I ordered a framed photograph that was wrinkled. I emailed the company, they asked that I photograph and message back. They then emailed me saying that there are no refunds.

Exorbitant prices for shipping - I ordered two dining chairs, paid via paypal, and was only informed AFTER my order went through that the shipping charge was $179 - the cost of one dining chair. Really uncool. I would have not placed the order had I known. I will not shop here anymore.

I have made many seamless orders with this company...until 4 months ago when I ordered a pair of twin beds. First, I received two twin headboards, one set of twin bedrails, and oops a set of full size bedrails. I called customer service and they assured me that this was a quick fix. Three months later, I finally received the proper rails (several calls to customer service were required), only to find out that the headboard had come with the wrong hardware. Two more calls to customer service and I still don't have the hardware. I have asked each rep to report my frustration with their supervisor, but I have not received any calls. To each customer service rep's credit, they were all professional and knowledgeable. But OKL management is unreachable. Thanks to trust pilot for giving me this avenue!