One Kings Lane Reviews | Read Customer Reviews of onekingslane.com

One Kings LaneReviews of onekingslane.com

2.7389 reviews
Furniture Stores
8450 Broadway, Merrillville, Indiana

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One Kings Lane

About One Kings Lane

Your home should be your haven, the place where you can be you. That’s why at One Kings Lane we offer products, expertise, and inspiration to help you live your style.On our site, you’ll find designer, vintage, and exclusive home furnishings in every style—including your own. Our expert designers provide personalized design assistance, while our blog and social channels are filled with home tours, designer tips, and more inspiration. And design professionals who join our To the Trade program not only receive discounts but also benefit from a team dedicated to helping source products, match specs, and more. Because at One Kings Lane, we’re as passionate about helping you create a home you love as you are passionate about that home.

One Kings Lane (onekingslane.com) has 389 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.

Also known as: onekingslane.com
Website: onekingslane.com
Category: Furniture Stores
Location: Merrillville, Indiana
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 87% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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One Kings Lane reviews

Showing 151 reviews with 5 stars · Clear filters

Susan B.
Feb 28, 2023
Great experience with my return
The table was beautiful, but it didn’t work for the space in my home. I was uneasy about what to do since I had ordered it online. It was refreshing to speak with a real person when I called. Bianca E. made it extremely easy to make arrangements for the return. I will not hesitate to shop and order from One Kings Lane as I continue to furnish my new home.
Response from One Kings LaneFeb 28, 2023
Good afternoon, Susan! We are extremely happy about your five-star experience with Bianca, we are sorry if the table did not work in your space, on the other hand we really hope to hear again from you soon, we are more than happy to assist you. Thank you for choosing One Kings Lane! Adria G.
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Kim
Feb 23, 2023
Francisco Santos handled my order issue…
Francisco Santos handled my order issue extremely well. Earlier attempts with other customer service representatives were unsuccessful and time consuming.
Response from One Kings LaneFeb 23, 2023
Good afternoon Ms. Kim. We apologize in advance for the overall experience you had with our customer service department, on the other hand, we are extremely happy about your five-star experience with Francisco. Thank you for choosing One Kings Lane! Adria G
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Hatch B.
Feb 21, 2023
The situation I had was really no one’s…
The situation I had was really no one’s fault, it was pretty much just a computer glitch, but they handled it professionally, friendly, and completely.
Response from One Kings LaneFeb 21, 2023
Good afternoon, Hatch! We are extremely happy about your five-star experience with our customer service department. Thank you for choosing One Kings Lane! Adria G
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Sue
Feb 18, 2023
Amazing Customer Service at One Kings Lane
Customer service at One Kings Lane is absolutely amazing! Ricardo and Hugo were so quick to respond and very timely in resolving my issues! Don't hesitate to contact them by phone or email if you have questions. Great team!
Response from One Kings LaneFeb 20, 2023
Good morning, Sue! We are extremely happy about your five-star experience with our customer service department, we would be very grateful if you could please let us know the name of the representative who assisted you, that way he/she receives the deserved recognition. Thank you for choosing One Kings Lane! Adria G.
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Daniel A.
Feb 14, 2023
OKL was helpful in getting my damaged…
OKL was helpful in getting my damaged item resolved.
Response from One Kings LaneFeb 14, 2023
Good morning, Daniel! We are extremely happy about your five-star experience with our customer service department, we would be very grateful if you could please let us know the name of the representative who assisted you, that way he receives the deserved recognition. Thank you for choosing One Kings Lane! Adria G.
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Lisa G.
Feb 9, 2023
The customer service gentleman was…
The customer service gentleman was helpful, resolved my delivery change, and followed up. Dan One Kings Lane | Customer Service 332.333.6412
Response from One Kings LaneFeb 9, 2023
Good morning Ms. Lisa! We are extremely happy about your five-star experience with our customer service department, we would be very grateful if you could please let us know the name of the representative who assisted you, that way he receives the deserved recognition. Thank you for choosing One Kings Lane! Adria G.
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L K.
Feb 8, 2023
Excellent Customer Service
Excellent Customer Service
Response from One Kings LaneFeb 8, 2023
Hello L Killian! We are extremely happy about your five-star experience with our customer service department, we would be very grateful if you could please let us know the name of the representative who assisted you, that way he/she receives the deserved recognition. Thank you for choosing One Kings Lane! Adria G.
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Molly
Feb 8, 2023
Helpful!
The customer service agent was really helpful, straightforward, and got my request (catalog unsubscribing) handled quickly.
Response from One Kings LaneFeb 8, 2023
Good afternoon Molly! We are extremely happy about your five-star experience with our customer service department, we would be very grateful if you could please let us know the name of the representative who assisted you, that way he/she receives the deserved recognition. Thank you for choosing One Kings Lane! Adria G.
Report