One Kings Lane Reviews | Read Customer Reviews of onekingslane.com

One Kings LaneReviews of onekingslane.com

2.7389 reviews
Furniture Stores
8450 Broadway, Merrillville, Indiana

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One Kings Lane

About One Kings Lane

Your home should be your haven, the place where you can be you. That’s why at One Kings Lane we offer products, expertise, and inspiration to help you live your style.On our site, you’ll find designer, vintage, and exclusive home furnishings in every style—including your own. Our expert designers provide personalized design assistance, while our blog and social channels are filled with home tours, designer tips, and more inspiration. And design professionals who join our To the Trade program not only receive discounts but also benefit from a team dedicated to helping source products, match specs, and more. Because at One Kings Lane, we’re as passionate about helping you create a home you love as you are passionate about that home.

One Kings Lane (onekingslane.com) has 389 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.

Also known as: onekingslane.com
Website: onekingslane.com
Category: Furniture Stores
Location: Merrillville, Indiana
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 87% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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One Kings Lane reviews

Showing 151 reviews with 5 stars · Clear filters

Betsy
Apr 27, 2023
Bianca was quickly able to confirm the…
Bianca was quickly able to confirm the fabric used on the sofa from the manufacturer. So helpful! I bought the sofa as soon as she confirmed it matched the sample I had on hand.
Response from One Kings LaneApr 27, 2023
Good afternoon Ms. Betsy! thank you for taking the time to share your five-star experience with Bianca. Your satisfaction is our top priority, and we're so glad to hear that we've met your expectations. Thank you for your purchase and for choosing One Kings Lane. We hope you love your sofa as much as we love having you as a customer. Adria G.
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Laurie E.
Apr 20, 2023
The customer service gal was terrific!
The customer service gal was terrific!
Response from One Kings LaneApr 20, 2023
Good afternoon Ms. Laurie! We are extremely happy about your five-star experience with our customer service department, we would be very grateful if you could please let us know the name of the representative who assisted you, that way he receives the deserved recognition. Thank you for choosing One Kings Lane! Adria G.
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jenana
Apr 19, 2023
GREAT CUSTOMER SERVICE!
I called to inquire as to the weight of a recently bought mirror, as I was cautioned by my building supervisor that hanging anything too heavy might not stay safely on the 100 yr old walls of my co-op. I was fortunate enough to speak with One King's Lane Customer Service Representative, AMIN M. Amin was so helpful from looking up my order and giving me all the accurate information needed...the weight, the return policy, and any other questions that I had.I gave the highest star for the review because Amin was patient, personable, and offered great customer service! I love the mirror...it looks perfect over my dresser.
Response from One Kings LaneApr 19, 2023
Good morning Jenana, thank you for taking the time to share your five-star experience with Amin. Your satisfaction is our top priority, and we're so glad to hear that we've met your expectations. Thank you for your purchase and for choosing One Kings Lane. Adria G.
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Lori & Frank S.
Apr 14, 2023
Wonderful Customer Service
Unfortunately, my coffee table was delivered damaged so I had to retire the delivery. I went on their website to u sweat and what steps I needed to take. Thankfully, I took pictures because that’s basically all I needed to do. Ed was my customer service agent and went above and beyond for my claim. Quick responses and resolution within 2 days.
Response from One Kings LaneApr 14, 2023
Good afternoon, Lori. We appreciate you taking the time to leave a review regarding your overall shopping experience with One Kings Lane. We are sorry for the quality of your coffee table and if the order needed to be refused. On the other hand, we are extremely happy about your five-star experience with Ed. Thank you for choosing One Kings Lane! Adria G.
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Suzanne B.
Apr 11, 2023
Many thanks to Maria Varillas at OKL
I was very pleased with the help I got from Maria Varillas in Customer Service at Ones Kings Lane. I had received the wrong item and she quickly and pleasantly arranged for the correct item to be sent to us. She made the whole experience very smooth.
Response from One Kings LaneApr 11, 2023
Good morning, Suzanne! Thank you for taking the time to leave a review, we are sorry if you received the incorrect item, on the other hand, we are extremely happy about your five-star experience with Maria. Thank you for choosing One Kings Lane! Adria G.
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John Mellusi J.
Mar 19, 2023
One Kings Lane and their customer…
One Kings Lane and their customer support team stepped up to make my claim the most important item they had to deal with. Jesus A. initially responded promptly to the claim. Roxana took over and her professional, polite, caring emails continued throughout the balance of the process.They communicated constantly with me and made me feel very calm and confident they would resolve my issue completely and they did. In today's disposable, buy it again world they went above and beyond. They never asked anything from me except to know they had satisfied me completely. The team's professionalism was only exceeded by their politeness. Too many companies can take a lesson from the Customer Support Team especially Roxana and Jesus A. at One Kings Lane. Thank you.
Response from One Kings LaneMar 20, 2023
Good afternoon, John! We are extremely happy about your five-star experience with our customer service department, we would be very grateful if you could please let us know the name of the representative who assisted you, that way he/she receives the deserved recognition. Thank you for choosing One Kings Lane! Adria G
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mary H.
Mar 11, 2023
Light fixture arrived faster than…
Light fixture arrived faster than expected. Slight damage and customer service very responsive. All in all a wonderful experience.
Response from One Kings LaneMar 13, 2023
Good afternoon Ms. Mary! We are extremely happy about your five-star experience with our customer service department, we would be very grateful if you could please let us know the name of the representative who assisted you, that way he receives the deserved recognition. Thank you for choosing One Kings Lane! Adria G.
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steve
Mar 8, 2023
Great support
Support team was super helpful and efficient!
Response from One Kings LaneMar 8, 2023
Good morning, Steve! We are extremely happy about your five-star experience with our customer service department, we would be very grateful if you could please let us know the name of the representative who assisted you, that way he/she receives the deserved recognition. Thank you for choosing One Kings Lane! Adria G
Report