One Hour Heating and Air ConditioningReviews of onehourheatandair.com

This is a franchise, so the service is entirely dependent on the technician - are you feeling lucky? We were clearly ripped off by the Nashville, TN group on 54th Ave. Heat went out, technician spent 5 hours replacing a transformer and connector: $977. It went out again that evening and he wanted another $1200 to replace the wiring. Instead, we called another company who replaced the wiring and new transformer (which had blown because the OneHour guy had misdiagnosed the problem) for $325. One Hour mgmt did not respond to multiple emails. 0 satisfaction.

Obviously a company has overhead, but to charge $650 to swap an $20 capacitor in under 15 minutes is flat out highway robbery, my AC guy was not available until next week so I had to use them, had it not been the middle of summer in Texas I would have waited, live and learn

OK, I rarely do this... I am so disgusted with One Hour Heating and cooling in the Birmingham Alabama area that I am ready to go crazy. In two years time I purchased two new Train units from this company. 20k. I have a 3rd until that they worked on. Since the purchase of my new units (8 months apart) they have been to my home 21 times! yes 21! Now to be fair a couple of these calls were related to a unit they did not install though was under warranty and I had them work on it. At the time of this writing it has been a year. still having issues with no real resolution in site.

Nobody works here. Called several times for an emergency (our heater works nonstop at 97 degrees) for a newly constructed home and they have not been answering for 4 days now. Even their emergency line just rings and rings. The builder also contacted them to no avail.

My family uses them and I was trying to use them as well but is seriously on the verge of looking for another heating and air conditioning place and reporting them and their services to whomever, whatever, wherever I can report them. How are you on your site advertising 24hours and saying you are booked. First of all I’m sure it’s not that many emergencies in a day to be saying that you all don’t have any appointments available especially when you all advertise one hour service and there’s 24 hours in a day. Like they are seriously on there website false advertising. So the whole statement “ We’re ready to answer your call 24/7 so that you can quickly find a solution to your HVAC emergency! Our Augusta HVAC technicians love making you comfortable, and they're always ready to help” it’s a straight up lie I called them letting them know My air conditioner went out and my thermostat is currently reading that’s it 80 degrees in my house and my 80-year-old mother, one year-old son and asthmatic daughter is in the house and they did absolutely nothing but set me up with an appointment for two days later. That is an emergency especially the fact that it’s 80 degrees in the house and we just went and purchased fans for every room and it still isn’t doing the job and they still aren’t trying to send a technician out here. I do not recommend this company if it’s an emergency by no means. IF YOU’LL ARE UNDERSTAFFED AND CAN’T DO 24 HOURS A DAY JUST SAY THAT BECAUSE 24 HOURS MEAN YOU CAN COME ANYTIME , DAY, OR NIGHT LISTEN. ITS AN EMERGENCY I HAVE A SICK PERSON, ELDERLY PERSON AND A BABY IN THE HOUSE AND TRIED EVERYTHING SMH THERES NOT THAT MANY EMERGENCIES IN THE WORLD IN A 24 HOUR PERIOD WHICH THEY ARE OPEN ALWAYS!!!

This company won't perform and has no integrity. After posting this review, their response was the same yada yada they spew at all of their negative reviews, they probably don't even read them. But the facts remain. They don't fulfill their promises. They're unprofessional. They do shoddy diagnoses, upsell, and have no ethics. And, to top it off, in response to negative reviews, they say to call them, but, they blocked my calls, and I don't want to yell from here to Prescott. There's a right way and a wrong way to handle legitimate complaints, they didn't learn the right way, and they perfected the wrong way, they ignore you. We had two service calls from One Hour Heating and Cooling/Benjamin Franklin Plumbing to two different properties. We paid on the spot. Their HVAC tech appraised one of those units "dead", it had multiple issues, and, "no freon and they don't make it anymore," and the unit had to be replaced, "Someone will call you to give you a price for that". I never did get that call. Days went by, I got no call from anyone. Our home warranty people sent a tech who replaced the compressor motor and the unit started cooling immediately, the tech said the refrigerant is fine. I wanted an invoice for each of those calls, as is common business practice. I have received one. I still need the second one. It's been "coming" for 2 weeks. I also wanted the 5-year warranty for the extra expensive capacitor the agent promised upon taking payment. I had to chase One Hour Heating and Air Conditioning of Prescott for that. Then I scheduled an appointment with Benjamin Franklin Plumbing, same syndicate, and got a 1-5pm window, "They will call when they're on the way". We had to have someone on hand to meet their tech, I suppose they're not bonded and insured. I got a recorded call requesting I call and confirm that appointment the day of the appointment. Which I did. At 4:40pm, three hours and forty minutes into waiting for the promised call from the promised tech, I called to get an estimated time of arrival and got a recording that said my number was blocked. What? So I called from my wife's phone, and the agent answering said, "Hmm, I don't know, let me see, this looks strange. May I put you on hold for a minute?" He comes back after several minutes, and tells me my account is "bugged". Bugged? What do you mean? "It's hard to explain. A supervisor will reach out to you tomorrow." They never did. I don't think it's a leap to judge that One Hour Heating and Air Conditioning of Prescott could not accept being asked to perform as promised and as paid for. To provide invoices, and to competently diagnose HVAC equipment. So, they simply blocked my calls. They did not cancel the appointment. They did not tell us. They left us waiting for the tech for 4 hours. And they blocked my calls. All I was asking for was what Benjamin Franklin Plumbing/ One Hour Heating & Air Conditioning of Prescott promises for their fee. Seriously, blocking my calls? They could have simply said, "We won't perform as promised, and we won't be showing up for the appointment, because you confronted us on our lack of performance." I only asked them to comply with their stated code of ethics. And they just stood us up. That's truly awful business practice. Not to mention their diagnostics. These clowns are not ethical. I'd go somewhere else. Also, check out their one-star reviews on Google. Ignore the 5-star reviews. If you don't want one-star service, don't call One Hour Heating and Air Conditioning of Prescott.

I called One Hour Heating and Air Conditioning (Pleasantville NJ) and the service was so professional that I can not be happier. First, Tyler Brown came to my home and answered all of my questions and told me what to expect. Then two technicians Fonz and Juune ( I really hope I'm getting their names right) came and did a great job of replacing my water heater. This service was so professional, efficient and a very reasonable price that I had to give them 5 stars and highly recommend them. Everyone was so nice. I absolutely love One Hour Heating and Air Conditioning! Q.E.Tyler