One Hour Heating and Air ConditioningReviews of onehourheatandair.com

I’m very disappointed with my experience with One Hour AC & Heating. I contacted Cody, the owner, in July to have my AC repaired before the August heat wave. Unfortunately, the unit was never properly fixed, and I was left waiting for calls and texts that were never returned. I was told supplies would be ordered to replace the air ducts in the attic, but I never received a quote or meaningful follow-up. I was trying to get everything completed before Josh, one of their employees, moved out of state, but instead I was left hanging and without a working AC. I also found their pricing to be extremely high. I ultimately hired another company that properly repaired my AC and replaced the air ducts quickly and at an excellent price, without leaving us to suffer through the heat. For a company that advertises itself as a family-owned, veteran-focused business committed to professional service, I expected much better communication, follow-through, and accountability. Unfortunately, my experience did not match those promises. Very disappointed. Elise

I can only hope an Attorney General, state or federal will begin to investigate One Hour Heating and the Premier Plan. In my experience they may be targeting older homeowners, veterans, with a financial program that is confusing and potentially devastating. One Hour is now suing my dead mother for an improperly installed AC unit. She made payments totaling thousands of dollars, but the payments will never pay the unit off under the terms of their contract.

The primary ownership is exceptionally fair, respectful, and genuinely attentive to the day-to-day grievances of the field staff. There is a solid foundation here for an excellent workplace, and the core team of field professionals is highly capable. Unfortunately, the mid-management and dispatch layer creates a volatile and inconsistent work environment due to several core operational issues. First, company policies and procedures are largely unwritten and enforced arbitrarily. Standards appear to shift based on management's immediate convenience rather than established standard operating procedures, creating structural instability for the staff. Furthermore, management frequently utilizes unsubstantiated compliance and asset-related threats as an intimidation tactic to force unrealistic response times from staff. This reactionary approach severely compromises professional trust and long-term job security. This lack of professionalism extends heavily to client interactions, particularly regarding high-dollar repairs. Customers requesting standard clarifications are often met with condescension. Furthermore, tenants inquiring about repair updates face documented hostility and harassment rather than standard professional courtesy. Because local leadership operates under the assumption that their internal processes are infallible, systemic errors are systematically blamed on either the field staff or the clients themselves, preventing meaningful operational growth. To stabilize employee retention and protect the organization's reputation, ownership should mandate structured onboarding and hands-on training for all new hires tailored specifically to their roles. Additionally, investing in formal customer and employee management training for dispatch and mid-management personnel is critical to correcting these communication barriers.

I’ve been a customer for nearly 10 yrs over 2 residences. Never had any problems until recently. Short story, my unit was likely misdiagnosed twice and I had to get another company to fix it. I paid One Hour $473 more than the other company to NOT fix my unit, was made to agree to pay ANOTHER $644 when the unit wasn’t fixed the first time and was told (by a fake manager) to be happy I wasn’t paying $1200 instead. Then I was charged 2 additional months AFTER I cancelled my membership, had to call each time to get a refund, and was promised a call from management that never came. Save yourself some stress and go with a company that has management that actually cares about its customers. Long story: I noticed my heat was blowing in short spurts but my house was warm and I had a routine check up scheduled the next day. The next morning, the technician said my unit was frozen. They said they needed to check for leaks and it would cost $644. I agreed and they found one in the valve core. They fixed it and pressurized the unit. They said my unit was ‘thirsty’. The next morning the air was blowing in short spurts and the unit was frozen again. I called and someone took my information and said someone from One Hour would call me back. All day, no call. I called again Sunday morning and got One Hour. They said they had no record of my previous days call. She said the next available appointment was the next day, Mon, and never offered to send someone that day. The next day the technicians said that they needed to do another leak search and charge me another $644. I called and asked for the manager and Lisa said she was who I needed to talk to. (To me that implied that she was the manager). She said even the most experienced technicians can miss a ‘pinhole’ leak and the technician that was there now was more experienced than the one Friday. I did not think I should be charged when the ‘not as experienced’ technician that was there Friday must have missed a leak. Again she said it was unreasonable for me to expect a technician to find a ‘pinhole’ leak the first time. She said that she was giving me a deal, the search they were planning to do was more extensive and cost $1200 but they are only charging me the $644. I told her I had no choice, I needed heat. They discovered they overcharged my unit by nearly 2 lbs on Friday. Because it was their error they did not charge me. After that, the unit worked fine for a few weeks. One Saturday morning it was below freezing, the unit was blowing short spurts again and was frozen. I called another company and the technician came within an hour. They said my fan was going out and was an easy fix that was covered by my warranty, I needed was to pay for labor, which was $122 plus the after hours fee of $49. (Total $171). He said when the fan is going out, you cannot check for leaks because the unit cannot pressurize. I called and canceled my membership with One Hour. She asked why and I explained the service and the rude ‘manager’ Lisa. She told me that Lisa was definitely NOT a manager. She also said I would be charged the membership fee on Jan 5th, as it takes a few weeks to cancel. I was charged Jan 5th, but was charged again on Feb 12th. I called and confirmed I was canceled and she had no idea why I was charged. I called back the next week to confirm that they had issued me a refund check and I was cancelled. Mar 5th I was charged again. Furious, I called the office and asked to speak with a manger. They said it takes 24 to 48 hrs to get a call back. This was on a Thursday and she was sure they would call me back the following day (Friday). The next TUESDAY I had still not received a call. I called back and she could see no one had looked into getting me a refund but she would. She could not see if I was still on the list to be called because she was not the one who escalated the call. I received the second refund check the following week and so far, no more charges. I have still to this day, never received a call from management. DO THEY EVEN EXIST????

Our A/C system was leaking Freon. The one hour technician replaced the parts and Freon, it cost us $5000 but the Freon was still leaking. They sent three different technicians but couldn’t find anything wrong. They just changed Freon again and said that we needed to replace the Freon every two months to keep the A/C working. Is it ridiculous!!! We had to call another company to check and repair the system. They found the problem and got it fixed right away. Do Not use the One Hour Heating and Air Conditioning.

I had an extremely poor and exhausting experience with Cullins One Hour Heating & Air Conditioning. From November 8, 2025 through late December 2025, the company failed to properly diagnose or repair the heating system in my home. Over this period, five different technicians visited my house, and each one gave a different diagnosis and a different price. None of them were able to fix the problem. According to their own service records: • One technician recommended replacing a low-pressure switch • Another disagreed and blamed the TXV • A later technician determined that both prior diagnoses were incorrect and concluded that the evaporator coil and lineset were contaminated and had failed, requiring full replacement. Because of these repeated misdiagnoses and delays, my heating system was forced to run in emergency mode for over two months, during some of the coldest weather of the year (down to about 3°F / -16°C). My family lived in a cold home throughout this period, and we were left with over $1,000 in additional electric bills. This was not a minor inconvenience — it was a prolonged failure to resolve an essential home service during winter. The lack of consistency, accountability, and professional competence was shocking for a company that advertises itself as reliable and customer-focused. Based on my experience, I cannot recommend this company to anyone who values accurate diagnostics, transparency, or timely service.

Lessons Learned: 1) Make sure you watch the technicians from start to finish to make sure the work is completed. 2) Make sure that what you are paying for is exactly what needs to be done. Do not let them sale you products. 3) Do not sign up for the Comfort Club membership. It’s a year minimum obligation for them not to honor the commitment. 4) Ask for an experienced technician. The average age for the 3 that came to my house was 22. My truth: My AC had cutoff as a result of a clogged drain. There was mold growing in my system. I was shown the picture by the first technician. You would think that’s what they would clean up. No. Left the mold all in my system after paying $523. But now instead of a slight smell in my bathroom, after the technician left I have a smell permeated all over my house. So I call the company back within the 30 day timeframe. The second technician comes out and show me pictures of the same mold in my system. If a company comes to your house, the professional thing to do, is actually address the issue. Charge the customer if you have to, but address the actual issue. The company charged me another $129, after paying $523, just for the technician to come out to tell exactly what the other technician did. Ok. Then clean the system. They wanted to sell my some UV light that would kill the mold. I am not an AC tech, but common sense would tell someone you have to clean it first. The technician told me that this $1200 UV light will disintegrate the mold. They want to make me another appointment. Ok. But why would I pay for a technician to tell me the exact same thing the other did. I can actually show paperwork if you DM me. The way the technician presented the package was like they were going to clean up the system, I got the number 2 package. Apparently, I only paid for the drain line cleaning which was over $300. But for each items the rest of the number 2 package is $300 each! Clean/adjust, de-ice, timer, breaker, uv bulb, flame sensor, pilot, clean/adjust filter, clean/adjust evaporator coil, clean/adjust fins…on and on. That’s the number 2 package. There are 10 different ones. This company is money hungry. You really don’t care about people’s AC system. How can you in good conscience, leave mold to permeate the air in someone’s home? Update: I got a call from the Operations Manager. He said had I got the Coil Scrubber for $1100, they would have cleaned my system. You be the judge about that. -Day 2 of 365, I am still having to pay them, one review from a Cybersecurity Engineer.

One hour is just a deceptive name. Sales people are deceptive - ruthlessly deceptive. Had a ac to be replaced. The second floor was working fine. Convinced me to replace that too, at twice the cost of what I could have done that for. ( which I learned later- my fault). Now that replaced ac breaks down almost every month. - only been a few months. If there is anyway I could get them to haul their junk out of my house and refund me, I will happily do it. STAY CLEAR OF THIS COMPANY, if you want to keep your peace of mind.