One Hour Heating and Air ConditioningReviews of onehourheatandair.com

When I didn't get a timely response from my first choice tech, I called One-Hour A/C and Heating. The call was answered by an AI bot but I did get an immediate appointment. The tech arrived within 1 1/2 hours of the appointment time. He was very friendly and engaging, he properly diagnosed the problem (faulty relay contactor) and the cause (dirty compressor intake). The review goes from 5 to3 when presented with the cost of the replacement part. If I could have gone to a store and bought the relay, or could've waited for delivery, I would've paid around 12-20 dollars. The price from One-Hour was over $300. But he had it in his truck and the house was getting hotter by the minute, so I was trapped. The part was replaced and the compressor was cleaned. Of course, after completion of the repairs, the tech went into his required sales pitch for their maintenance contract, but that's to be expected from most A/C companies. I simply declined. That's just another trap. Mainly due to the price gouge of the relay, and the profit they take from it, I won't use One-Hour A/C again.

My AC system was installed by One Hour Heating & Air Conditioning on 6‑17‑2023. On 7‑7‑2026, the AC stopped working, and the technician found the issue was only a dead bee interrupting power to the compressor. After fixing that simple problem, he recommended installing an EasyStart soft‑start kit. I was charged $1,494.30 for the installation. The EasyStart unit retails for about $300, and the typical installed price is $500–$750. Even premium HVAC companies rarely exceed $900. Based on this, I believe I was significantly overcharged for a straightforward accessory install.

HVAC Installation Review – Myrtle Beach, SC I purchased a new unit in May of last year after my old unit had clearly seen better days. It was running constantly and often relying on auxiliary power. At the time, my wife had just been diagnosed with heart failure, so it was very important to me to ensure she was comfortable. Our previous unit simply wasn’t reliable anymore. The Good: The new unit itself has been excellent. It runs smoothly, efficiently, and our power bill has noticeably decreased. We also opted for the variable-speed fan, which we absolutely love. From a performance standpoint, I couldn’t ask for anything better. The Bad: Our experience during the sales process was frustrating. The representative (Mo) arrived quickly and began presenting options. I had previously been told our old unit was undersized for our home, so I specifically asked for a proper evaluation to ensure we were getting the correct size system. Unfortunately, I would describe the sales approach as very similar to a car salesman—lots of reassurance but very little detail. I repeatedly asked for a full cost breakdown (unit, labor, additional components, etc.), but was consistently told, “Don’t worry about it, everything is included,” without any real transparency. The Ugly: After doing more research and speaking with other companies, I strongly feel that we overpaid—potentially by 30% or more. At our one-year check-up, the unit was running perfectly. However, we were told that our ductwork now needs to be cleaned. This was disappointing, as duct concerns were discussed during the initial consultation and we were assured everything would be addressed. Now it feels like an additional expense that should have been handled or clearly communicated upfront. Final Thoughts: While the equipment itself is excellent, the lack of transparency and follow-through during the sales process was a major concern. My recommendation is to shop around, get multiple quotes, and insist on a detailed breakdown before making a decision. I believe there are other companies out there that can provide the same quality equipment with better honesty and pricing

Obviously a company has overhead, but to charge $650 to swap an $20 capacitor in under 15 minutes is flat out highway robbery, my AC guy was not available until next week so I had to use them, had it not been the middle of summer in Texas I would have waited, live and learn