Beatriz O.
Support staff is so overwhelmed that you will be alone when you fail.
The certification process is an unpaid nightmare that requires days of studying just to get it wrong because the tests themselves are wrong. If you pass, then you are constantly threatened with quality metrics that you cannot see and you cannot improve because there are no ways to address your doubts. Officially, you are supposed to receive video calls and the link to a chat that you never get. The only real communication is a mail that sometimes answers. But support staff is so overwhelmed that you cannot realistically solve any doubts. And since you cannot learn from your mistakes, you inevitably fail some metric and you are removed.
Response from OneFormaOct 29, 2024
Hi, We have been working to improve our support, and would like to encourage you to try contacting [email protected] again. We will get to your case and resolve your issue.




