Onebeautyworld.comReviews of onebeautyworld.com

Extremely frustrating that they list items in stock when they clearly don't have them. It took over a month for me to receive an order that I placed and I had to keep chasing them down for order updates. They kept telling me that the order would ship out on a certain date and those dates came and went several times. Will look for a different site to order hair items from in the future.

Orders take between 2-3 weeks to be dispatched. I’ve had to chase every single order- don’t list items in stock on the website (and sell them) if you don’t have them. Extraordinary frustrating to work with.

I love my wigs from this company I get so many compliments about this denisha wig and the staff is awesome very friendly very polite and patient and work with you.

Blake was very knowledgeable of the unit I wanted. He was patient with me and listened to my need. Thank you, Blake

I order a product based on their ad. They did not even have the product in stock and while it appeared they had shipped it they had not. When they contacted me they told me it was on back order and wanted to ship me some other item. Nonetheless, I requested a refund they said would take 3-5 business days. After 7 business days still no refund. The item cost nearly $100. I will be reporting them to the Better Business Bureau - Consumer Affairs shortly.

TERRIBLE SERVICE. WILL NOT ORDER FROM THEM AGAIN! Didn't tell me a product wasn't in stock when I paid priority shipping and did not update me on my order.

I bought the Kelly Premium Synthetic 13x7 Lace Front Wig By Laude Hair in OL-PEACOCK and OL-RSBERRY, I had seen good reviews on them. It took forever to receive them. I ordered the 20th of June 2023. But what I got was so sparse on the lace part, I looked like I was balding when I put it on! They did not take the wigs back or refund me. Second issue I had was anotuernwig, Mist Delcy Synthetic Hair HD Lace Front Wig By Vanessa, that I ordered as well, the waiting time was even longer and when I contacted them, they said it was on back order. Eventually when I asked again they said it was out of stock. They did eventually give me a refund for that wig, but it took a long time. I ordered in June and I got my refund in November. Still no refund for the two terrible wigs. Sadly, this was a very bad experience.

I had a family emergency & had to leave out of the state due to my father has brain cancer and the post office on 07/31/2023 sent my order/package back to Onebeutyworld.com, 145 SW 13 St, Miami, Fl 33130 – 786-822-5345. I have spoken to Onebeautyworld.com, 145 SW 13 St, Miami, Fl 33130 & the Post office here in Orange Park, FL on several occasions since the beginning of August trying to get my package sent back to me. Finally on September 26, the Post office called to inform me my package was disposed of due to Onebeautyworld.com shipping policy, also stating my package had no endorsement & because it was considered lightweight the Post Office is instructed to dispose of those type of packages instead of returning to Onebeautyworld.com. The Post office called Onebeautyworld.com to let them know that since this happened, Onebeautyworld.com should resend my order. I did not hear from Onebeautyworld.com so I called Onebeautyworld.com today, September 28, 2023, to find out the status of my package. To make a long story short Onebeautyworld.com knew I was not going to receive my package because of their shipping policy for these types of packages so they requested that I to reorder my item & they will give me a 15% discount. I refused to accept this offer due to the fact the Post Office explain to me that they do not know why Onebeautyworld.com has this type of shipping policy & it is not fair to the customer to have what they purchased disposed of instead of having it return to back to Onebeautyworld.com & Onebeautyworld.com resending these packages to the customers. DO NOT ORDER FROM THIS PLACE. THEY DO NOT ACCEPT RESPONSIBLE FOR THEIR ACTIONS & DO NOT VALUE CUSTOMERS AT ALL! ALL I WANTED WAS TO HAVE MY ORDER SENT BACK TO ME!!!!! SIMPLE AS THAT. NOT WORTHY OF A STAR!