Onebeautyworld.comA Florida based, family-owned, and run Online Beauty Supply portal since 2017. We work with selected and best quality Wigs, Hair Extension, Braiding Hair Brands with focus on providing best customer service in the business.
Onebeautyworld.com (onebeautyworld.com) has 329 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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Showing 16 reviews with 2 stars · Clear filters
CS
I had to keep communicating with customer service, because I was not notified there would be a delay. Ordered product on 5/13/24, but did not receive it until 6/4/24. Company was dishonest by changing my order date on the packing slip to 5/28/24(I have the email with my original order date of 5/13/24). I will never order from this company again.
Terri T.
TERRIBLE SERVICE. WILL NOT ORDER FROM THEM AGAIN! Didn't tell me a product wasn't in stock when I paid priority shipping and did not update me on my order.
Jacquelyn W.
I placed an order on June 22, 2023 (the packing slip falsely says it was ordered on July 11th) and paid $13.40 for expedited shipping. The order did not arrive until July 15, 2023. I've been assured I will be refunded and only charged the flat rate shipping costs. Still waiting for my refund.
Denise S.
I made my order 1 month ago and I just got it today. The hair was good what I expected it to be i contact costumer service they did well getting back to me and all but shipping it pretty bad..horrible
Response from Onebeautyworld.comJun 26, 2023
Dear Denise, Thank you for sharing your feedback regarding your recent order. We sincerely apologize for the delay in receiving your package, and we understand your frustration with the shipping experience. We strive to provide a seamless and timely delivery process for our customers, and we're disappointed to hear that we fell short of your expectations in this instance. We acknowledge that a one-month delay is unacceptable, and we're actively working to address any issues within our shipping department to prevent such delays from occurring in the future. We're glad to hear that the quality of the hair met your expectations, and we appreciate your acknowledgment of our customer service team's efforts in addressing your concerns. However, we understand that the overall shipping experience marred your impression of our service, and we apologize for any inconvenience caused. Your feedback is valuable to us, as it helps us identify areas for improvement. We appreciate your patience and understanding throughout this process. If there's anything else we can do to assist you or if you have any further feedback, please don't hesitate to reach out to us. We value your satisfaction as our customer, and we're committed to making things right. Once again, we apologize for the shipping delay and any inconvenience caused. We appreciate your business and hope to have the opportunity to serve you better in the future.
Di
The hair of the woman in the photo is what was in the promotion, but different than the hair I actually received. The models hair was long and had zizi crimp like braids; the actual product was barely a foot long, and was wavy.
Response from Onebeautyworld.comApr 18, 2023
We're sorry to hear that you are not satisfied with the product you received. We apologize for any confusion that may have arisen due to the promotional photo. As a third party seller, we do not have control over the promotional photos used by the manufacturer or distributor. However, we understand your disappointment. Thank you for bringing this to our attention, and we apologize for any inconvenience this may have caused you. We value your business and hope to have the opportunity to serve you again in the future. Best regards,
Keedy
The shipping of the item too long and just to process the order took a week. Haven’t received product yet because it was shipped on 4/9 but I ordered it on 3/29.
Response from Onebeautyworld.comApr 11, 2023
We're sorry to hear that you had a less than satisfactory experience with our shipping and order processing. We understand that waiting for a product can be frustrating and we sincerely apologize for any inconvenience caused. We strive to provide our customers with timely and efficient service, and we're disappointed to hear that we fell short in your case. We would like to assure you that we're constantly working to improve our shipping and order processing times, and we appreciate your feedback as it helps us to identify areas where we can improve. we hope to have the opportunity to serve you better in the future. Thank you for your patience and understanding.
Sandra P.
I placed an order with this company on Feb. 4th, 23. I gave them 2 stars because I did receive a response from B. Flowers regarding my order. Unfortunately what was promised didn't happen. I haven't received an email regarding my order yet and have no clue what they are doing. I rather make my purchases at a store but this product the store doesn't have. I'm in the neighboring state to Florida and it shouldn't take over 2 weeks for me to receive an order from Florida. What really gets me is that my emails are now failing when I send them to Blake Flowers. I feel this company's not legit. I paid through PayPal, so I will contact them regarding this company and getting a refund.
Not Y.
~ Edit: the item finally arrived, I was actually surprised. I am keeping it a low rating because the lack of communication is troubling for this company. You should not keep consumers in the dark about the items they spent their hard earned money on. ~ This company is awful! I ordered a wig that was $53.94 and never received a confirmation email. I reached out to them via email and Blake Flowers did not help me. I’m not sure why this business is running but it is highly unprofessional to not send out an order confirmation via email. Absolutely ghetto. I’m certain that I’m never getting my item. Stick to Amazon for wigs!