A Florida based, family-owned, and run Online Beauty Supply portal since 2017. We work with selected and best quality Wigs, Hair Extension, Braiding Hair Brands with focus on providing best customer service in the business.
Onebeautyworld.com (onebeautyworld.com) has 329 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
Website
onebeautyworld.com
Category
Hair Care & Styling
Location
Miami, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 53% of reviews.
Latest
Most recent review: July 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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I had the worst experience with One Beauty World. I ordered a wig. It was never shipped. Contacted them multiple times. They kept saying it will be shipped. 3 weeks passed still no shipping. I requested a refund. Again a back and forth they refused to refund me. Thank God I had done the order through PayPal so I opened a case and PayPal had them refund me. After I opened the case One Beauty contacted me asking me to close the case. Smh. Please do not purchase anything from them.
AL
Alexa
Durable| Will Purchase Again
The quality of wigs makes for a durable wig that can lasts for months. It simply requires using a flat iron after months of wear.
I usually purchase the "Bang Blunt 18 in Destiny Premium Realistic Fiber Full Wig", color 1B.
My last purchase I ordered color P1B30. I love the color.
However, I used priority shipping, and the product arrived the same time as the regular shipping option. I also noticed that the color P1B30 is a bit fluffy and doesn't respond as well even with the use of a flat iron. I hardly wear this newly purchased wig and resort to the color 1B, that I have been using for more than 6 months.
I will continue shopping at One Beauty World; however, I will think twice about using priority shipping.
KM
Kimberly Mack S.
Blake did fantastic job handling my…
Blake did fantastic job handling my phone order will be definitely ordering again on the phone.
JW
Jacquelyn W.
Bad First Impression
I placed an order on June 22, 2023 (the packing slip falsely says it was ordered on July 11th) and paid $13.40 for expedited shipping. The order did not arrive until July 15, 2023. I've been assured I will be refunded and only charged the flat rate shipping costs. Still waiting for my refund.
SB
S.Barton
Priority Mail not honored
I requested and paid for Priority Mail Express 1-Day on Thursday, 8 June. Even after waiting 24-48 hours for processing, the product should have been received no later than 13 June (given the weekend). However, I did not receive my product until 14 June. I requested a reimbursement for the difference in shipping cost since I did not receive the order according to the 1-day privilege. After several emails, I was told on 13 June that the issue was being raised to management for the partial refund. I have not heard anything since that time.
Response from Onebeautyworld.comJul 13, 2023
We apologize for the delay in receiving your order. Despite shipping it promptly via Express mail, the delay was caused by USPS. We launched a complaint on your behalf and have been actively monitoring the situation. We apologize for any communication lapses and appreciate your patience. We submitted your request for a partial refund to management on 13 June and are working towards a resolution. Your satisfaction is important to us, and we value your business. If you have any further questions or concerns, please reach out to us.
Thank you for your understanding and cooperation.
AL
Alliyah
Honest review
When I received my order all of my order was correct, but it did take me emailing after three weeks to see when my hair was going to be shipped. I’m not sure I would order from this site again even though I love supporting small businesses. I think the communication could be improved.
Response from Onebeautyworld.comJul 4, 2023
Dear Alliyah,
Thank you for taking the time to share your feedback regarding your recent order. We appreciate your support for small businesses and apologize for any inconvenience caused by the delayed communication.
We're glad to hear that your order arrived correctly, but we understand that the lack of timely updates on the shipping status was frustrating. We sincerely apologize for any inconvenience or confusion this may have caused.
We strive to improve our communication processes and ensure that our customers are promptly informed about any delays or changes in their orders. Your feedback is valuable to us, and we will use it to enhance our communication system to better serve our customers in the future.
We genuinely appreciate your support, and we hope you'll give us another chance to provide you with a seamless shopping experience in the future. If you have any further concerns or questions, please don't hesitate to reach out to our customer support team. We're here to assist you.
Thank you again for your feedback and for supporting small businesses. We value your patronage and hope to serve you better in the future.
Best regards,
DS
Denise S.
Horrible shipment
I made my order 1 month ago and I just got it today. The hair was good what I expected it to be i contact costumer service they did well getting back to me and all but shipping it pretty bad..horrible
Response from Onebeautyworld.comJun 26, 2023
Dear Denise,
Thank you for sharing your feedback regarding your recent order. We sincerely apologize for the delay in receiving your package, and we understand your frustration with the shipping experience.
We strive to provide a seamless and timely delivery process for our customers, and we're disappointed to hear that we fell short of your expectations in this instance. We acknowledge that a one-month delay is unacceptable, and we're actively working to address any issues within our shipping department to prevent such delays from occurring in the future.
We're glad to hear that the quality of the hair met your expectations, and we appreciate your acknowledgment of our customer service team's efforts in addressing your concerns. However, we understand that the overall shipping experience marred your impression of our service, and we apologize for any inconvenience caused.
Your feedback is valuable to us, as it helps us identify areas for improvement. We appreciate your patience and understanding throughout this process.
If there's anything else we can do to assist you or if you have any further feedback, please don't hesitate to reach out to us. We value your satisfaction as our customer, and we're committed to making things right.
Once again, we apologize for the shipping delay and any inconvenience caused. We appreciate your business and hope to have the opportunity to serve you better in the future.
LY
Lynn
The website is user friendly and the…
The website is user friendly and the customer service is excellent
Response from Onebeautyworld.comJun 26, 2023
Dear Lynn,
Thank you for sharing your fantastic review of our company! We're thrilled to hear that you found our website to be user-friendly and that you had an excellent experience with our customer service.
At OneBeautyWorld, we strive to create a seamless online experience for our customers, and we're glad to know that our website met your expectations. We believe that a user-friendly interface plays a vital role in providing a convenient and enjoyable shopping experience.
Moreover, we take great pride in delivering excellent customer service, and your kind words reaffirm our commitment to that goal. We're always here to assist you with any inquiries or concerns you may have, and we aim to provide prompt and helpful support to ensure your satisfaction.
Thank you once again for choosing OneBeautyWorld and for taking the time to share your positive feedback. We truly appreciate your support, and we look forward to serving you again in the future.
