OncourseOncourse Home Solutions offers affordable home protection programs that help protect against unexpected repair costs for service line emergencies. We currently manage over 2 million service contracts including water line, sewer line, in-home plumbing, and interior electric line across the country for homeowners, utilities and municipal customers. Oncourse strives to provide hassle-free repairs, exceptional customer service, professional local contractors, and peace of mind.
Oncourse (oncourse.com) has 506 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Ivan
Appointment was prompt and on time. Service was performed thoroughly and quickly. Service technician was thorough and professional.
Response from OncourseMay 20, 2025
Thank you for your feedback! We're glad to hear you had a positive experience and thanks for being a loyal Oncourse Home Solutions customer!
Nunziata A.
They were professional, courteous and knowledgeable and arrived in a timely manner. The only thing bad about your service is CUSTOMER SERVICE. My agent was very rude and hung up on me when I told him I couldn't understand stand him and was there someone else I could speak with that could speak better English.
Response from OncourseMay 20, 2025
We appreciate your positive comments regarding our team's professionalism and timeliness. We're very concerned you experienced impolite service and communication difficulties. We'll address this internally to improve our customer service interactions. Thank you for your feedback.
Bruce B.
The plumber was great!! I had issues with the call center. They assigned a contractor that ended up not accepting the job. The call center never followed up to let me know. Once I contacted the plumber and he let me n ow they canceled, ai contacted the call center again. They re-assigned a plumber and they also cancelled the request. Still the call center did not notify me for a second time. The client experience was very negative for me.
Response from OncourseMay 20, 2025
Hello, we understand your frustration and value your feedback. To discuss any questions or concerns you may have, you can email us at [email protected], text us at 630-534-9190, or visit us online at https://www.yourhomesolutions.com and click the "Click to Chat" tab to speak with a customer service representative during standard business hours. Thanks.
LaConte B.
Received call from service tech within 10 minutes after our call he was T our house within one half hour and resolved our problem efficiently and professionally.
Response from OncourseMay 15, 2025
Thank you for your feedback! We're glad to hear you had a positive experience and thanks for being a loyal Oncourse Home Solutions customer!
Sandra C.
I was very please with my service I Wii be using this company again
Response from OncourseMay 14, 2025
Thank you for your feedback! We're glad to hear you had a positive experience and thanks for being a loyal Oncourse Home Solutions customer!
Donald K.
The technician who came for our gas line inspection was very prompt and thorough. He also answered general plumbing questions
Response from OncourseMay 14, 2025
Thank you for your feedback! We're glad to hear you had a positive experience and thanks for being a loyal Oncourse Home Solutions customer!
Joyce G.
They were extremely helpful in a very dire situation. I am thrilled and thankful I chose to have their warranty. It is well worth the money!
Response from OncourseMay 14, 2025
Thank you for your feedback! We're glad to hear you had a positive experience and thanks for being a loyal Oncourse Home Solutions customer!
Ernestine K.
Great service
Response from OncourseMay 14, 2025
Thank you for your feedback! We're glad to hear you had a positive experience and thanks for being a loyal Oncourse Home Solutions customer!
