Oncourse Reviews | Read Customer Reviews of oncourse.com

Oncourse Reviews | Read Customer Reviews of oncourse.com

Oncourse reviews

506 approved reviews, newest moderated first

Mina F.
Jun 12, 2026
Not a good experience
I could not get an appointment for four days for my dryer. Dryer was working but overheating. The tech notified me AFTER the appointment time that he had to reschedule. When he did show up the following day (an hour late) he was very nice but did not fix my dryer because he said the part was discontinued. It was still working when he left, but stopped working the next day. I called my old Appliance Repair man, and he was able to find the part online. I am not happy with Oncourse.
Response from OncourseJun 15, 2026
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we want to make this right. A member of our Help Desk team will be reaching out to you directly to learn more and work toward a resolution. Your feedback is important to us, and we’re committed to using it to improve.
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Susan F.
Jun 11, 2026
Great product and service!
Great product and service!
Response from OncourseJun 12, 2026
Thank you so much for the 5-star rating! We’re thrilled to know you had a great experience. We have saved our customers over $100M in repair costs each year through successful experiences like yours. We look forward to continuing to protect your home with flexible and affordable coverage.
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Joseph W.
Jun 10, 2026
After a year of service and paying for…
After a year of service and paying for coverage I find I am not covered for the items they say I’m covered for. I call to have my Airconditioning serviced for the summer after paying a year for the coverage only to find they say it on my to find out I’m not covered for policies they Sold me. And then have the nerve to tell me I’m begins on a payment! Everything in America including the president is crooked
Response from OncourseJun 11, 2026
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we want to make this right. We would like to work with you to bring this matter to resolution. We are unable to locate your account or claim and need some additional information from you so that we can assist in getting this resolved. Will you please email us at [email protected] and a member of our Help Desk team will reach out directly to learn more and work toward a resolution. Your feedback is important to us, and we’re committed to using it to improve.
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LUANN B.
Jun 10, 2026
staff do not have knowledge
staff do not have knowledge; they do not where to send paperwork. Transferred multiple times and still no resolution.
Response from OncourseJun 11, 2026
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we want to make this right. A member of our Help Desk team will be reaching out to you directly to learn more and work toward a resolution. Your feedback is important to us, and we’re committed to using it to improve.
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Diane T.
Jun 8, 2026
My tech and his excellent service
My tech, Jonathan!! I always ask for him because he is knowledgeable, helpful and explains everything in a straightforward and easy to understand manner. He calls ahead to let me know approximately when he will arrive. This is helpful so I'm not just sitting here wondering. He's the best HVAC tech I ever had!! He deserves a big raise!!
Response from OncourseJun 9, 2026
Thanks for leaving the review! We’re thrilled to here that our technician delivered a 5-star experience. Our local technicians are a huge part of why over 1.9 million customer trust us, and we’ll make sure your feedback gets back to them. We appreciate you choosing us to protect your home.
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Vanessa H.
Jun 5, 2026
The experience was phenomenal
The experience was phenomenal, I would refer everyone to home solutions. Your company moved fast, and paired me with a great plumber by the name of Alex, from city plumbing.
Response from OncourseJun 8, 2026
We’re delighted to hear everything went smoothly for you! Our goal is to make home repairs as simple as possible - from scheduling and permits to sending a trusted local pro when you need one. Thank you for sharing your experience!
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Neil H.
Jun 4, 2026
Professional technical…
Professional technical performance,positive attitude about what they are doing,explains any questions or concerns I may have regarding work that they are performing
Response from OncourseJun 8, 2026
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
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Nancy
Jun 3, 2026
Problem with furnace solved with one…
Problem with furnace solved with one phone call. Service person was knowledgeable and quickly repaired our device.
Response from OncourseJun 3, 2026
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
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