Alexandra
The contractor actually listened!
After already determining myself that the leak was not in the house, I pointed out a shrub in the front yard that was greener and more lush than in the past, which made me suspect the leak was in that vicinity. The plumbing contractor listened and paid attention to my comment, and was able to locate the leak quickly as a result. I was impressed that he actually listened and acted accordingly! Also, the contractor did his very best to replace the landscaping rock over the quite deep hole they had to dig to fix the leak.
Response from OncourseSep 23, 2026
Thanks for the shoutout! We’re so glad our technician made a great impression. Our techs bring decades of local experience to every system in your home with pride in every repair. We’ll make sure to pass your feedback along.