On Air ParkingReviews of onairparking.com

The experience was very painful, I can't even understand the level of what it takes to not do the basic elements of your job. Shuttle pickup. If you state a time then if you get there before the stated stay, park and wait. Don't pull up then pull out. Amazing dedication to the job. I will not be utilizing Soneste North ever again going back to Peachy.

I would not recommend the OnAirparking.com to a cockroach!!!My experience was horrible.. when I booked it I did not know it was going to be at a hotel. They do not tell you that it’s at a hotel. I honestly thought it was going to be a parking lot near the airport where the shuttles come around to pick you up where you are parked and take you to the airport and back to your car. It wasn’t until after I booked that l received the text that it’s going to be at the Quality Inn hotel near the airport on Forest Park Rd. I signed up for 5 AM pick up because I had a 7:05 AM flight however I ran into a problem with an accident on the highway which delayed me 20 minutes. When I get there, the lady who went by the name, Kathy, which is a complete lie I don’t believe that’s her birth name because no offense she’s from India with the deep accent most Indians I know does not have American names especially if you’re new to this country. She was completely rude and non-understanding she told me I had to wait till 6 o’clock, and I told her I would miss my flight of which I did. If I leave that late, she told me that was not her problem that I was on the 5 AM list she straight up, lied to me and said that the driver would not even be back that it normally takes him 45 minutes for a round-trip per trip When I go outside five minutes later around 525. The driver had been sitting out in the shuttle bus. I asked him if he could drop me off at the airport, but he said he could not unless he got permission. She refused to allow him to go even though it was early enough to come back and pick up the 6 o’clock as the airport north terminal side was not even 3 miles away at a low traffic time early morning. I asked and begged for a courtesy drop off. None of this was explained prior to me hitting the Pay button. I beg her for one time courtesy drop off and she completely refused making me miss my flight. She was extremely rude. She had no care nor concern that I would miss my flight of which once again I did. Sometimes especially if it’s not going to pose an inconvenience you try to show customer empathy and appreciation and go out the way so at the end of the day the customer is happy. Happy people spread happy news thus promoting the business via word of mouth.

Decided to park my car at Daina Beach, FL location for 21 days while vacationing on cruise ship. On the day I took my car, an employee told me that they needed to keep my car keys, because they had to evacuate the current parking lot. I was not happy, but did not have much choice at the last minute. On my return, I called the shuttle number and my wife, and I were picked up within 45 minutes at the cruise terminal. I had no idea where I was being taken. I told the shuttle driver about what had happened during my drop off. He called someone and found out where my car was. He drove us to a lot which was located just beyond where a road ended. The parking lot we entered was horrible - a dirt parking lot with just stones and white dirt. My luggage (which I had just purchased before my trip), when it came out of the trailer of the shuttle was filthy with some type of stains (I believe oil stains). The driver left luggage on the dirt floor causing additional damage to my luggage wheels. When they brought my car back, it was filthy inside. My floor mats were full of beach sand and dirt. I showed an employee the damage to my suitcases as well as inside the car. He told me it was just dirt! I did not know what to do so I cleaned the floor mats with my hands and decided to leave. (While I was going through this, there were 3 ladies who were traveling together, who were in the same shuttle with us, complained to us that the employee found their car but couldn't find the keys to their car). I wrote to the company CEO (Joanne Liscano). She promised me three different times that someone will get back to me. It has been 2 months and have not heard anything back. They really don't care about their customers. You will be taking a risk parking your car with this company.

We had a parking reservation at the Ravenswood Rd. Lot from 3/20/2025 to 3/30/2025 to accommodate our Princess Cruise. Our auto was dropped off and our shuttle ride to the pier was perfect. The parking lot is a valet lot in that your surrender your keys and they arrange your car for safe storage. Our car is a Flawless 2015 Red BMW hardtop convertible so the thought of surrendering our keys for 10 days caused a bit of anxiety. The lot attendant assured he would take care of our care and even offered to put the sun shade in the window as we always do. Apparently the night before your planned return, they rearrange the stored auto to bring those to be pickup right up front. When we returned to the lot we presented our claim ticket and our car was delivered to us at the gate. Done ! Once caution though - The Ravenswood lot is located in a very heavy construction area and the dust in the air is beyond belief. Our care was layered with dust that was easily remedied buy a wash once we returned home. The inside of the care was still Flawless as we left it and yes the attendant did use the sun shade as promised. The communications to the reservation center is very responsive is you have any problems or concerns. I would use this service again but hopefully the next time the construction activity will be at end.

UPDATE 5/16/25 to reply to ONAIR's REPLY - You're twisting the review. The facility did NOT have a minimum and they were more affordable. I'll never use ON-AIR and have shared this with family and friends. Poor Management with what could have been a great business. ***Original Review*** Found them last year, and it was easy, breezy, and affordable. Have used them a few times since, but now they've gotten greedy with minimum # of days required and the daily rate is double that of the actual place we parked - same location at a hotel. The Hotel had it's own parking and was a much better rate. Contacted their customer service, and they were defensive and unhelpful. So disappointed. Disputing charges. Now I'll search for locations and see if they have a better rate.

I prepaid with On Air Parking for parking at a NYC garage. I showed the prepaid receipt and everything on arrival. They took my car but when I returned, they refused to honor the prepaid arrangement even though I showed them both emails from OnAir and the reservation in the On Air app. I also tried to get ahold of someone at On Air Parking but they actually don't monitor texts in the off-hours and have no 24/7 assistance. I ended up paying all the expensive garage fees to get my car out because I had two kids with me. When I finally got ahold of On Air Parking, they just made excuses and said they could only refund the prepaid fee. I read their guarantee to them including the nonsense about the parent company's Hebrew name meaning "to give." But they only apologized and said they couldn't do anything but refund the prepaid fee. I am left stuck with the expensive garage fees, so what's the point of using On Air Parking if they don't actually provide the guaranteed service they claim to? Is there a Hebrew word for "to screw" the customer? Because that's certainly more appropriate. I see your response and you know darn well that is not what happened at all. It was not about the oversized vehicle! My original review stands and I will never use OnAir Parking again.

Don’t park with on air parking in Florida. We had a cruise and decided to park at the renaissance with on air parking. They were supposed to pick us up with a shuttle every 30 minutes on the hour. We waited for 1 hour. I called the number and the guy who is the only one that drives and answers the phone yelled at me because I asked him where we are supposed to meet. After he finally showed up he took us to the port. The air conditioner doesn’t work. After he yelled at me I decided not to tip him and as I got off the shuttle and took my bag, he yelled at me screaming where his tip was so I told him I am not going to tip someone who yells at their customers and he threatened to make me pay more because I had 6 people with me. On the way back it took an hour and a half to get back to our car with no air conditioning. The ride is only 10 minutes from the port but he decided to stop at every place to pick up people and drop them off. Horrible place!!

Very bad Service—the worst service in the world. When I went to the airport, it was snowing, and the receptionist told me to park the car at the end of the lot and run back to the van. However, the driver told me there was no place in the Van, and it was a delay for one hour. Going back from the Airport, the driver didn't come and after one Hour waiting i got a taxi and pay more than the parking cost I swear in god, I will distribute My evaluation for more than 1000.000 people Hanna Ballouz