On Air ParkingReviews of onairparking.com

Everything seemed to be fine until I saw my car in sunlight. I have over $2,500 in damage to the side of my car. I should have been told my car had been damaged while parked in the lot

I'm writing about the parking with OnAir for Long Beach Airport (California). I received a text day of, indicating my previously undisclosed parking location, Marriot Long Beach. When I arrived at the hotel, no signage was indicated for OnAir. I parked near the front lobby & checked in at the front desk. Please anticipate a wait for check-in at the front desk. When I provided my information to the front desk, I was told that I would need to move my car. A map (which was dark & unclear) was given to me, along with terrible driving instructions. When I asked the woman at the front desk if there was signage for OnAir, I was told, "yes" there was. But there wasnt, & 2 other employees verified that lack of signage. I drove all around multiple lots for 25 minutes, looking for a non-existent sign for OnAir parking. I finally returned to the front desk, & waited once again to talk to someone. The woman at the front desk was once again unhelpful. Thank you to Gilbert & Jessy at the Long Beach Marriott who stepped in to help me. Jessy gave specific instructions on where to go. Gilbert was kind enough to tell me that he would meet me in the back of the hotel, which is where the parking lot was. No signs indicated OnAir parking. The last 3 rows at the end of the parking lot, adjacent to the wall & pool(gate), AND BEHIND THE HOTEL is where the parking is. Had the front desk told me that, instead of telling me to make multiple turns, I would've found the correct parking a lot sooner and with ease. Thanks to the run around & going back & forth, I was now frazzled & running late for my flight. I had allowed 1.5 hrs to get to the airport after parking, which turned out not to be enough time with all this confusion. I nearly missed my flight by 2 minutes! Thank God for Gilbert & Jessy stepping in. Had there been ANY signage for OnAir, this would have prevented & spared me tremendous stress. According to one employee, this confusion happens a lot. I will be reporting this to the hotel manager upon return. Marriott & OnAir parking need to improve their instructions & add signage to provide better service for their customers. This is unacceptable & ridiculous. Its not very hard to put up a few signs. If you ever have to park at Long Beach Marriott, make 2 rights out of the main parking lot, & GO BEHIND THE HOTEL to the end of the parking lot by the pool fence, & note that the only parking for OnAir is in the last 3 rows of the lot (also undisclosed to me by the front desk). Your paper (from the front desk) needs to be displayed on the dashboard. Do better, OnAir & Marriott!!

Parking without airport transportation increased my total cost and created more hassle than convenience. As a first-time customer, I trusted On Air Parking’s advertising about convenient, cost-effective airport parking, which led me to overlook the “no shuttle” notice in the booking details. I accept responsibility for that mistake, but I did not expect that paying for parking would require additional round-trip Uber expenses and make the process more expensive and time-consuming. Taking an Uber directly from home would have been cheaper and easier. My Uber driver also suggested that some large hotels on the Las Vegas Strip allow free long-term parking, with travelers arranging their own transportation to the airport. I have not verified that claim or those hotels’ policies, but the suggestion made me question even more what value I received by paying for parking without airport transportation. If On Air Parking values convenience and affordability, I encourage the company to reconsider partnering with hotels that do not offer complimentary airport shuttles. For customers in my situation, paying separately for parking and round-trip rides defeats the purpose. At a minimum, the advertising should make that distinction much more prominent instead of leaving customers to assume the advertised benefits apply to every location. Customer service added to my disappointment. Their replies focused on pointing out the notice I missed. I felt corrected rather than heard, with little acknowledgment of my frustration or additional expense. My advice to other customers: don’t rely on the advertising alone, as I did. Read every detail, confirm whether transportation is included, and calculate the full cost before booking. In my case, trusting the promise of convenience and savings was a costly mistake.

This company seems very sketchy. The customer service of this company is so terrible. No one answers my questions honestly! The rep, named Jo, told me that the coupon I had received (SAFEOPT4) in my email box was not valid. I asked her to let me speak to a supervisor, which she refused. Ironically, I just got another coupon (SAFEOPT4) in my email today. This is how I know it's valid! Just spoke to a very nice lady, who is the director of customer relations. It seems she and I agree on many points. And, at this point, I felt a little more confident about making a reservation. I hope it works out!

I have used this parking in California location a few times. The last time was a dreadful encounter and it was very disappointing. I pull up to the location to park, which is at a hotel, I am attempting to request a shuttle and I continuously receive a message that shuttle service is very busy and unavailable. I received this for about 45 minutes. I started looking prior to pulling up to the location so that I could meet the shuttle there as I was headed to work. I arrived at the location and checked in with the hotel desk and ask them about the shadow, they stated that it was the third-party and they did not have anything to do with the shuttle. At that time I called into on air Customer Service to find out what could be done. I explained to them that it was pointless for me to pay for parking at an offsite location to then have to pay for an Uber to get to the airport. At that point, I may have well just parked at the airport and paid the price there. I wish I had gotten her name. But she was a representative, Hispanic I believe, on June 10 around 1:00 PM. She was very un empathetic to my situation. I explained to her I needed to get to work and catch a flight and I did not have time for a lot of banter back-and-forth. I asked if they could just refund a portion of my fee based on my cost of Uber. She said the only thing that they could do is refund the entire amount minus the booking fee and tax which came to $7.30. Out of frustration I say OK do that and I hang up the phone so that I can call my Uber so I can get to the airport on time. This stupid lady calls me back. I answer the phone just so she can hang up on me. Very unprofessional. so I would use the service with caution, understanding that it is mediocre at best, with poor Customer Service.

The On Air Parking associated with the Hilton at St. Louis Airport has the worst operator. You will receive a message from On Air Parking giving you a phone number to call to request the shuttle when you land, I had to call this number more than 50 times and never got someone on the phone. Finally I called the actual Hilton hotel and finally got someone on the line and they could not have been more demeaning and disrespectful. I highly suggest spending your hard earned money at a different establishment.

This would not be something I ever try again not only was it difficult to find because there’s absolutely zero lights turned on even though the parking lot is full of light poles with lights on them, but there was nobody there and no way to figure out where you’re supposed to park or anything in the dark then I learned that the shuttle doesn’t start until after I needed to be at the airport so I had to get a Lyft to come get me but in that dark parking lot, I didn’t want to sit and wait very long so I paid extra for one. It cost me $20. There was no way for me to check in and make sure I was at the right parking lot. I just had to hope my car would be there when I got back. I will not be using this and I will not recommend it to anyone.

Parking and getting to the airport was fine, however returning was unnecessarily difficult. We called for a shuttle twice, once when we got our bags and once after 20 minutes of waiting. Was told the 2nd phone call that they will contact the driver then hung up. Ended up calling an uber after 30 minutes of waiting outside in the 40°F weather!