On Air ParkingReviews of onairparking.com

Response from On Air ParkingMar 31, 2026

Thank you for sharing your experience Ali—we’re sorry to hear the process felt unclear on arrival. As noted in the reservation, guests can park in any available space and check in at the front desk with their confirmation to receive a parking voucher, and while On Air Parking handles the reservation, the hotel may have its own check-in steps as well. The shuttle runs every 30 minutes, though we’ll be sure to share your feedback about signage and clarity with the facility, and we hope your next experience is a smoother one.

Response from On Air ParkingDec 22, 2025

Thank you for sharing your feedback. Shuttle service is available 24/7 upon request, and pick-up times can be around 30 minutes, depending on where the driver is along their route with other drop-offs and pickups. We do care about your experience, will share this feedback with the facility, and sincerely hope your next visit is much smoother.

Response from On Air ParkingDec 4, 2025

Thanks for sharing your review Grace — it sounds like most of the concerns you experienced were with the hotel itself rather than the parking or our reservation platform. We’re really sorry you ran into those issues, and while On Air Parking doesn’t own or manage the hotel, we only want to partner with locations that offer a solid experience. We’ll be sure to share your feedback with the facility, and we sincerely hope your next trip is much smoother. If you’d like, we’re happy to help you find another location next time.

Response from On Air ParkingJun 30, 2025

Thank you for sharing your experience Shelby, and we're truly sorry to hear what you went through after such a long trip. While we’re glad our team was able to process your refund quickly, we completely understand how upsetting and vulnerable that situation must have felt. We suggest filing a police report and working with your insurance company, as they are best equipped to advise you on next steps. We will also reach out to you to see how we can help as well. Your feedback about the location is deeply appreciated — we are actively reviewing this partnership to ensure the facilities we work with uphold the safety and care our travelers deserve.

Response from On Air ParkingJun 25, 2025

Thank you for taking the time to share this detailed feedback Bob— and I truly do understand and appreciate your frustrations. I'm very sorry for the experience you had with the shuttle service, especially the long wait times and repeated miscommunication about arrival estimates. While we’re glad to hear you found the pricing competitive and appreciated the covered hotel parking, it’s clear the shuttle delays impacted your overall experience in a big way. We completely agree that accurate timing and dependable service are crucial — especially after a long flight or cruise — and it’s not acceptable to be told "10 minutes" repeatedly without transparency or follow-through. Although we don’t own or operate the shuttles ourselves, we work closely with our parking partners and are actively sharing feedback like yours to help improve service expectations and communication. Your experience is a valuable reminder of where improvements are needed. If you’d be open to continuing the conversation, please feel free to reach out to us at [email protected] — we’d love to make things right however we can.