On Air ParkingReviews of onairparking.com

I have used this parking in California location a few times. The last time was a dreadful encounter and it was very disappointing. I pull up to the location to park, which is at a hotel, I am attempting to request a shuttle and I continuously receive a message that shuttle service is very busy and unavailable. I received this for about 45 minutes. I started looking prior to pulling up to the location so that I could meet the shuttle there as I was headed to work. I arrived at the location and checked in with the hotel desk and ask them about the shadow, they stated that it was the third-party and they did not have anything to do with the shuttle. At that time I called into on air Customer Service to find out what could be done. I explained to them that it was pointless for me to pay for parking at an offsite location to then have to pay for an Uber to get to the airport. At that point, I may have well just parked at the airport and paid the price there. I wish I had gotten her name. But she was a representative, Hispanic I believe, on June 10 around 1:00 PM. She was very un empathetic to my situation. I explained to her I needed to get to work and catch a flight and I did not have time for a lot of banter back-and-forth. I asked if they could just refund a portion of my fee based on my cost of Uber. She said the only thing that they could do is refund the entire amount minus the booking fee and tax which came to $7.30. Out of frustration I say OK do that and I hang up the phone so that I can call my Uber so I can get to the airport on time. This stupid lady calls me back. I answer the phone just so she can hang up on me. Very unprofessional. so I would use the service with caution, understanding that it is mediocre at best, with poor Customer Service.

Called @ 9:58pm to be picked up and was told 15 to 20 minutes, 43 minutes later the shuttle arrived full and unable to pick our party of 5. As a result, the driver left and advised; he would return in 15 to 20 minutes. In the meantime the dispatcher/office stoped answering the phone. The driver was not rude and return within the given time. Cheap and unrelliable!

If I could write a review with 0 stars I would !!! These guys, this parking operation shouldn't be in business. You should do yourself a favor and DO NOT ... I repeat, DO NOT park your vehicle there. Someone there, maybe all of them, is a thief. I used to valet service to park my car there last week from May 7 - 9th. When I left there everything seemed normal. But it wasn't until the following day that I went in to my middle seat console to retrieve my cologne that I realized that it was gone. It was a well known expensive ($150) brand of cologne. Who does this kinda thing, And how could anyone else had gotten into my car if it was locked in Valet parking. I tried calling to speak to a Manager and all the guy who answered would say is what is this about and even hesitated to tell me the name of a manager. He ultimately told me I had to send an email and they'd get back to me ...... RED FLAG !!!! Are you kidding me this is a retail operation so your Managers hide from customers. And yes I NEVER got a call or email from "the Manager". Had I done a deeper review search I would've discovered that this place has a history of poor service and stolen property claims by many former customers. There was even a local News 6 report done on them that showed these issues. So DO NOT trust these guys with your car because they are the worst by far. I will tell as many people as I can to NEVER use this place.

I will never use this company again. They advertised that a shuttle service was available only for us to find out that it was not. We nearly missed our flights. They are not offering a refund for the additional expenses incurred let alone the stress we encountered. Customer service is not helpful.

Exelente muy atentos muy buen servicio

I wish I could leave negative stars. My experience with OnAir is the single worst parking experience I've ever had. On February 18th I made a reservation to park at Channelside garage (near the port of Tampa) from March 16 through March 26. I paid the $151.65 cost in full at that time and received a confirmation email with parking instructions. On March 16th I received a text message with a reminder about parking and the instructions to follow. When we arrived at the garage we were initially denied entry, but when I showed the email confirmation the employee let us through. We spent more than 30 minutes circling the levels of the garage we were told could park on, but there was not a single space available. In fact, dozens of cars were illegally parked in whatever place they could fit, including at the end of aisles and in marked off areas. We called OnAir only to be told that we had to follow the instructions and only park on certain levels, when we had literally JUST told the rep we had done. She said they had no control over the garage and couldn't offer parking. The only positive to come out of this is that she refunded the $151.65. At this point we were in shock and had no idea what to do. We were due to board our cruise within the next few hours and had no place to park. We don't live in the area and had no idea where to go. The entire point of making a reservation with OnAir was so that we had a guaranteed spot! We were about to drive to the airport to park there and take a shuttle back to the port, but as we were exiting the garage we asked one of the employees if they had any suggestions. They directed us to a garage a couple of blocks away. Thankfully that garage (Cumberland garage) had availability and we were able to find a space to park. However, it cost us $275.00, nearly double what I had paid to OnAir. I have asked OnAir twice now to reimburse us for the additional cost we incurred when they broke their contract with us for a reserved, guaranteed spot. Not surprisingly they are not responding. I hope our story lets other travelers know to never trust OnAir nor to give them any money, as it's very likely they won't have the promised and guaranteed space to park.

I arrived at a hotel parking lot. No signs. Unclear where to park. No shuttle was parked there. I entered the hotel and asked the front desk what to do. They told me to fill out some paperwork even though I had already done everything online. They had to call a shuttle which took over 10 minutes to arrive. It didn't seem like a well run operation. I wouldn't use them again.

The On Air Parking associated with the Hilton at St. Louis Airport has the worst operator. You will receive a message from On Air Parking giving you a phone number to call to request the shuttle when you land, I had to call this number more than 50 times and never got someone on the phone. Finally I called the actual Hilton hotel and finally got someone on the line and they could not have been more demeaning and disrespectful. I highly suggest spending your hard earned money at a different establishment.