Ann C.
Warning! This company has terrible customer service!
As a consumer, you pay for a service. When you contact a company about an issue, and they find it valid, the proper response is to PAY the customer back or offer a discount. Emotional reply and/or responses do not equate compensation. If you have a problem, this company will NOT compensate you even when they AGREE the issue is their fault. Do NOT use this service. This company does not stand behind its product. They are a 3rd-party company that will not be able to handle parking concerns as they arise. We were stuck at an airport for over 3 hours, and there was no way to get help. DO NOT book this service.
Response from On Air ParkingJun 26, 2026
We're truly sorry to hear about your experience Ann, and understand how frustrating a long wait at the airport can be. While the parking facility manages the shuttle service directly and provides the 24/7 shuttle number included in your reservation details, we absolutely stand behind our customers when issues arise. We responded to you email from this morning and have already offered to reimburse your taxi fare and are simply waiting for a copy of the receipt to process it. Once we have it, we'll get your reimbursement taken care of right away. We know travel days don't always go as planned, and appreciate you giving us the opportunity to help make this part right.