BARRY S.
I wanted to start by recognizing one of…
I wanted to start by recognizing one of your shuttle drivers, Dustin, for the outstanding service he provided during our recent stay. We recently returned after parking our vehicle at the Courtyard by Marriott Knoxville Airport Alcoa (TYS) for 36 days. We’ve always had a good experience using your parking service, but this time Dustin truly went above and beyond. When we returned, we discovered that our Jeep’s battery was completely dead. Dustin was incredibly helpful and, in between his shuttle runs, continued checking on us and assisting with troubleshooting the problem. He could have easily left us to deal with the situation ourselves, but instead took the time to help wherever he could. His kindness, patience, and willingness to assist made a frustrating situation much easier to handle. Please pass along our sincere appreciation to Dustin and his supervisor. He’s a great representative of your operation. I also wanted to ask about your parking options for extended stays. We have a 2020 Jeep Wrangler with a dual-battery system, including an auxiliary battery that supports the vehicle’s automatic Start/Stop feature. We’ve been experiencing an issue with that system, which may have contributed to the battery draining during our recent 36-day stay. Do you have any parking spaces with access to a standard 120-volt electrical outlet where we could connect a small automotive battery maintainer? We would certainly be willing to pay an additional fee for a space with electrical access. We have another upcoming trip during which our vehicle may be parked for approximately 60 days. To avoid returning to another dead battery, we’re exploring options for keeping the batteries maintained while the vehicle is parked. If electrical outlets aren’t available, do you offer any alternative arrangements for customers parking vehicles for extended periods, or have any suggestions based on your experience? We appreciate the convenience of your parking service and would prefer to continue using your facility for our longer trips. Thank you again, and please extend our appreciation to Dustin for his exceptional customer service.
Response from On Air ParkingOct 12, 2026
Barry, thank you for such a thoughtful and for being a loyal customer! It's wonderful to hear how Dustin went out of his way to help during an unexpected situation. We'll be sure to share your kind words with the facility manager so Dustin gets the recognition he deserves. We'll also reach out to you directly to discuss your upcoming extended stay and explore what parking options might work best for your Jeep. We truly appreciate your continued support of On Air Parking, and talk soon!