Abie A.
Terrible Customer Service and communication
I purchased a $3,900 Rolex from this company and its been a terrible disaster. So I wanted to wear this watch on my birthday and discovered it wasn't working, then I discovered the crown was stiff. I called the company and I got a return service I patiently waited to get my watch back and it returned still not working, even worse the crown is stiff and doesn’t pull/push. I called the company and was told my 1 year warranty cover makes it ineligible for them to fix/replace my watch. I purchased this watch 07/11/2020 and it’s not even been up to a year. I’ve never had such terrible customer service I will advice you purchase your high-end jewelry elsewhere.
Response from Omi JewelryFeb 19, 2021
We are truly apologize for wrong experience customer had .We are in touch with client and we will resolve this as quickly as we can . Our priority is always to make customers happy from products and service we offer.


