OmbreSelf-care, meet science. Our easy at-home tests provide you with a quantified view of your unique microbiome. We analyze your DNA to provide evidence-based recommendations on lifestyle, diet, and strain-specific probiotics.
Ombre (ombrelab.com) has 95 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Personal Care · Costa Mesa, California
Excellent
Personal Care · Fountain Valley, California
Excellent
Personal Care · Westlake Village, California
Excellent
Personal Care · Los Angeles, California
Excellent
95 approved reviews, newest moderated first
Jodi G.
Amari has been so kind and helpful. Ombre has excellent customer service!
Response from OmbreJul 9, 2024
We're happy to hear that Amari provided you with such helpful and kind assistance. Providing excellent customer service is a top priority for us at Ombre. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to support you every step of the way!
Pearl Peaceful P.
Excellent customer service and went above and beyond to help me with my situation.
Response from OmbreJul 9, 2024
We're glad to hear that you found our customer service excellent and that our team went above and beyond to assist you with your situation. Providing exceptional support is our commitment, and we're here to assist you further if you have any more questions or need additional help.
omoore
I had lost my activation card some months ago. I really didn't think it could be retrieved. But Russel got back to me promptly. In a single day, I was able to upload the activation. Then Russell searched and found that the test was still at Ombre. Altogether superior customer service, all in a single day!
Response from OmbreJul 9, 2024
Thank you for sharing your experience! I'm glad to hear that Russell was able to promptly assist you with retrieving your activation card and ensuring you could upload it within a day. Providing superior customer service is important to us, and we're delighted that we could resolve your issue efficiently. If you have any more questions or need further assistance, please feel free to reach out. We're here to help!
Norah D.
Quick, easy great customer service and communication
Response from OmbreJul 9, 2024
We're glad to hear that you had a quick and easy experience with our customer service team, and that our communication met your expectations. Providing excellent service is our priority, and we're here to assist you further if you have any more questions or need help.
Liana D.
The costumers service always great,Reply to my message last than 5 min. I love the company. Never had the problem with them.
Response from OmbreJul 9, 2024
Thank you for your kind words! We're happy to hear that you've had such positive experiences with our customer service team. Providing quick responses, like replying to your message in less than 5 minutes, is something we aim for to ensure your satisfaction. We're glad to hear you love our company and have never encountered any issues. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to help!
Ben C.
Very responsive, knowledgeable, and resourceful
Response from OmbreJul 9, 2024
Thank you so much for your feedback! We're delighted to hear that you found our customer service very responsive, knowledgeable, and resourceful. Providing excellent support is what we strive for. If you have any more questions or need assistance in the future, feel free to reach out. We're here to help!
AC
Was having trouble organizing my shipment dates and I received immediate assistance!
Response from OmbreJul 9, 2024
We're glad we could assist you promptly with organizing your shipment dates. Ensuring everything is smooth for you is important to us. If you have any more questions or need further assistance, feel free to reach out anytime. We're here to help!
Yasmeen L.
Great fast customer service!
Response from OmbreJul 9, 2024
Thank you for your review! We're glad to hear that you appreciated our fast customer service. Ensuring a prompt response and support is important to us. If there's anything else you need or any questions you have, please don't hesitate to let us know. We're here for you!