OmbreReviews of ombrelab.com

Would not recommend Bought some vaginal health test kits and don't they don't offer the service and no response - changed name of their company.

I’d recommend this to anyone who’s really into health, wellness, or even biohacking. They provide tons of high-quality educational content, and their science team is incredibly knowledgeable - breaking everything down in a way that feels both approachable and expert-level at the same time. I did the test along with a consultation with their nutritionist.

When I first purchased a kit 6 months ago, I was not aware that I was purchasing a subscription. I was charged again today and immediately notified that a new kit was being shipped without any confirmation from me or reminder email ahead of time. I looked EVERYWHERE on the website for a way to cancel my subscription, there was none. Just a never ending loop of being told to go into my email and click on the order link to cancel, and then clicking on the order link and going into the website and clicking on "Cancellations" link telling me to go into my email to click on the order link to cancel. This is so predatory! I had to stop payment with my bank, remove my credit card information, and email the company support (which I have not received an answer back yet). Sad, because this could be a helpful product but I can't recommend the company.

It’s been over a month. No results. And no response from company after several attempts at emailing them . No phone number available.

My first experience with Ombre was positive. My second experience has not gone as expected. I completed my second test got a confirmation two weeks after I sent in my test that it would be completed within two weeks and still almost 4 weeks later have not received my results After contacting Ombre, I got what appeared to be an AI generated boiler plate message and still haven’t received my results. The position I have been working with has recommended a competitor because she has had similar problems with other customers.

Ombre has been a valuable partner in supplying kits to our patients and plays a key role in assessing gut microbiome health. Their food recommendations are particularly helpful in personalizing care to meet each patient’s unique needs. Additionally, Ombre Support has consistently provided great assistance, including tracking patient kits and offering support whenever needed.

I had an issue with my order being delivered and Ombre quickly took care of it and sent me a new one ASAP, fantastic customer service!

Worst company ever! Bought and sent in my sample kit 12 weeks ago and still NO results. Their website site says results in 2 weeks, that's a lie. I contacted my bank to dispute the charges. Stay away or you will be disappointed! Ombre's response after reading the above was once again a line of Bull s***!