OmbreReviews of ombrelab.com

Would not recommend Bought some vaginal health test kits and don't they don't offer the service and no response - changed name of their company.

When I first purchased a kit 6 months ago, I was not aware that I was purchasing a subscription. I was charged again today and immediately notified that a new kit was being shipped without any confirmation from me or reminder email ahead of time. I looked EVERYWHERE on the website for a way to cancel my subscription, there was none. Just a never ending loop of being told to go into my email and click on the order link to cancel, and then clicking on the order link and going into the website and clicking on "Cancellations" link telling me to go into my email to click on the order link to cancel. This is so predatory! I had to stop payment with my bank, remove my credit card information, and email the company support (which I have not received an answer back yet). Sad, because this could be a helpful product but I can't recommend the company.

It’s been over a month. No results. And no response from company after several attempts at emailing them . No phone number available.

My first experience with Ombre was positive. My second experience has not gone as expected. I completed my second test got a confirmation two weeks after I sent in my test that it would be completed within two weeks and still almost 4 weeks later have not received my results After contacting Ombre, I got what appeared to be an AI generated boiler plate message and still haven’t received my results. The position I have been working with has recommended a competitor because she has had similar problems with other customers.

Worst company ever! Bought and sent in my sample kit 12 weeks ago and still NO results. Their website site says results in 2 weeks, that's a lie. I contacted my bank to dispute the charges. Stay away or you will be disappointed! Ombre's response after reading the above was once again a line of Bull s***!

Totally waste of money!! I followed the Ombre adviced diet for 2 years and from the other day the recommendations were totally different. I asked them and after 3 replies where they even didn't read my question they told me it was a bug in their system?? So I have bought all these expensive supplements for nothing (maybe even harmfull) and followed a completely wrong diet, so 2 years of waste of costly time and money. Off course I don't buy the bug excuse. So totally unreliable. Please spend your money usefull and don't be manipulated by all these discounts. You still pay too much. I saw also discounts of 50% at several places, even in their own e-mails. Or maybe you want to be swindled.

They only allow picing one type of diet to give recommendations. I follow a Keto and FODMAP diet as the best way to manage my IBS-D. These snake oil sales people recommend an array of high FODMAP foods and a probiotic that will help with my completely nonexistent constipation. If I used the probiotic and ate what was recommended I'd never get off the toilet. Complete waste of money.

{Purchase Background} Purchased a microbiome kit with the full understanding that it was only a partial test, as Ombre labs only profiles bacteria- and not fungi, viral, etc as well. Never the less- the draw for me, as a consumer was the wellness insight that came along with that profiling Ombre claims to provide. Bought a few kits, activated one, provide the sample. Turn around for the whole thing was about 3 weeks I think. The information on the backside, for me, is best described as 'neat'. Nothing life changing but kind of trivial and fun. The whole experience was 'fine'. Not great. Not terrible. Fine. {Issues} They also claim to provide dietary suggestions- for me many of those were foods that I have allergies and intolerances too. When I voiced that in a review (their system prompted via email), customer service advised me that '[our] test only tests for the bacteria found in your sample, not food allergies nor does it measure immune responses.' I didn't reply to that- but if I had I would have said it was a dumb response from a company selling wellness insight based on gut biome. Particularly on a product that wanted to further monetize the test I ALREADY took with *additional* 'insight'. Also, since immune response and allergens *both* seem to be heavily influence by gut biome, I would at least expect some biomarkers or patterns to have been observed. Afterall- they ARE offering WELLNESS INSIGHT based on your poop sample. But I never that left response, and I never heard anything past that initial canned reply. Until today when the company AGAIN replied to my 'less than favorable review' with ' WE SEE CUSTOMER SERVICE HELPED YOU OUT' - no they didn't. I haven't heard anything from anyone. Fake optics. Really? You people are so sketchy. Also stop trying to sell me your 'supplements'.