OmbreSelf-care, meet science. Our easy at-home tests provide you with a quantified view of your unique microbiome. We analyze your DNA to provide evidence-based recommendations on lifestyle, diet, and strain-specific probiotics.
Ombre (ombrelab.com) has 95 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Personal Care · Costa Mesa, California
Excellent
Personal Care · Fountain Valley, California
Excellent
Personal Care · Westlake Village, California
Excellent
Personal Care · Los Angeles, California
Excellent
95 approved reviews, newest moderated first
Sara D.
Terrible customer service
Response from OmbreMay 11, 2022
Hi Sara, We're sorry that your experience with our customer care team didn't meet your expectations. Our escalation team would like to look into your issue and see if there is anything they can do help. You're always welcome to reach out to [email protected] for a quicker response.
gg
I received their kit in short order and was happy to find a 40% discount code so the test cost me $60. I mailed it off and got the results in about 2 weeks so no problem there. I purchased a 90 day supply of their recommended probiotic and have been taking it for 6 weeks. I was in the midst of a Colitis episode when I started the probiotic. Within 3 or 4 days I started having quite regular BM's and after 2 weeks I was enjoying the best BM's since almost ever. Perhaps a coincidence but I did not change one iota of anything else in my lifestyle. I had no interaction with customer service and not one issue with shipping, receiving, or delivery of test and product. It seems like a game changer for me and you can call me "satisfied"!
Response from OmbreMay 12, 2022
Hi GG, Thanks for sharing your experience with us. It means a lot to hear that we've helped you. Please update us with your gut health journey and feel free to reach out to our support team at [email protected] if you have any questions.
Stef E.
They lost my sample twice and I cant get a refund
Response from OmbreMay 11, 2022
Hi Stef, We're sorry that your experience with Ombre didn't meet your expectations. Rarely do samples get affected during transit to our lab. If samples never arrive or if samples come to our lab spilled or leaked, we always offer a replacement free of charge. Our escalation team would like to look into your issue and see if there is anything they can do help. Again, we're sorry that you experienced this twice and we'd happy to send you a replacement.
Irina L.
Honestly, a really underwhelming experience! The logistics were good. But the results are really not explained well and are at times contradictory! Especially the results in the Basic version and Premium version just don't add up. Also the suggestion of probiotics doesn't make any sense. It didn't contain any of the bacteria I'm deficient in, but instead those were I'm anyways in a healthy range. I would expect a customized mix based on my results, but you just suggest one of the 5 pre mixes you have. Really disappointed in this service!
Response from OmbreMay 12, 2022
Hi Irina, As science evolves, so does the production of probiotic strains and clinical studies that fine-tune their purpose and targeted efficacy precisely. The formulation change was decided on the desire to keep up to date with science and provide our customer base with the best probiotic to target specific symptoms and microbial imbalances. Clinical studies support each strain within the new formulation to provide confidence in the recommended formulas. The efficacy of a probiotic is not measured by the abundance of strains or CFU but instead by the support that the strains target the desired response.
yasmine M.
I have done the test more than 8 months ago and still did not get my probiotics. The customer service is very poor and thryve where I ordered is now ombré. I have not gotten my 3 months supply although I already had paid delivery charge extra which was also not clear. They keep sending me codes on their app which does not work and forces me to pay again! I have spent so much time with them that it actually cost me thousands of dollars and probably my probiotics are now not accurate anymore as we all know that the gut changes. Very upset with them.
Response from OmbreMay 12, 2022
Hi Yasmine, We're sorry that you couldn't get you your probiotics. The redeemable code that was sent to you from our customer care team is a code that you can use to redeem your probiotics from your Thryve order at checkout.
Tom S.
I ordered probiotics from Thryve and they shipped the product as expected. I didn't like or dislike the product, it just didn't seem to do anything for me. Its my fault, but I didn't know that I had signed up for recurring shipments. When I got the second shipment, I still had plenty of the first shipment left. It cost me $90. I was frustrated but, realizing I didn't read the fine print, I took responsibility and kept the product. I then went to website and canceled any future shipment. 3 months later another shipment shows up. I reach out to them - terrible process by the way - and they tell me I didn't cancel and I was going to have to pay a restocking fee. I had to open a case with my credit card company to get my money back.
Response from OmbreMay 12, 2022
Hi Tom, We looked into your case between you and our customer care team and see that it got sorted out. If you have any additional questions or comments, you can reach out to [email protected].
Janet H.
Ombre was "Thryve", "Thryveinside". Months later no results, no refunds, only a waste of your time. Only thing you get from Ombre is statements like "1-2 more weeks" (I believe this is the 3rd time they've said "1-2 weeks"). If a company can't do simple basics, how can you trust their assessment of your microbiome? Does not deserve anyone's business.
Response from OmbreMay 12, 2022
Hi Janet, We're sorry that we did not meet your expectations when it comes to processing your sample. When we receive samples, the usual turnaround is 2-4 weeks. If you'd like to get in touch with our team, feel free to reach out to [email protected].