Paolo B.
Quality company and outstanding Customer Service
I purchased a roof rack from OMAC USA, and unfortunately it didn't fit my needs. I notified them with the problem and let me just say, the communication with OMAC's customer service team was top notch! They were genuinely concerned about making things right! Even though I had to return the item, they still kept tabs with me about my refund. As for the refund, my PayPal informed me that my refund was now available. Which only took a couple of days! Even though things didn't work out this time, I'm still interested in purchasing other items they have for my vehicle! Again, GREAT COMPLANY and AWESOME STAFF!
Response from OMAC USAApr 10, 2025
Hello Dear Customer, Thank you so much for your kind words and thoughtful feedback! We're truly grateful for your understanding and patience throughout the process. While we're sorry to hear the item didn't quite meet your needs, we're very glad our team could assist you in a way that made the experience a positive one overall. Your satisfaction means a lot to us, and we’re thrilled to hear you’re still interested in shopping with us again. If there's anything else we can help you with in the future, please don't hesitate to reach out—we're always here to assist in the best way possible! Best Regards, OMAC USA Team