Robert M.
Not in stock and no customer service
Took three months and they then cancelled half my order when I asked why I didn't receive the rest of the order. I asked about reordering but got no reply.
Response from OMAC USASep 18, 2026
Hello Dear Customer, We sincerely apologize for the frustration and inconvenience you experienced with your order. We would like to clarify that we communicated with you by email that the end caps you requested were not available at our location and that we needed to place a special order with the manufacturer. At that time, we provided the estimated timeframe, and you chose to wait for the parts to become available. Once we received the end caps from the manufacturer, we notified you that the parts had been shipped to you. After receiving the shipment, you contacted us regarding additional parts that you believed were still missing. We did respond to your messages and also spoke with you by phone regarding the situation. We also want to clarify that the partial order was not cancelled without communication or refunded as a way of closing the case. We explained that we would do our best to obtain and ship the additional parts you were requesting, and we continued communicating with you regarding the matter. We sincerely regret that your experience did not meet your expectations. Our intention throughout this process was to assist you and find a solution, and we appreciate your patience while we worked to obtain the requested parts. Best Regards, OMAC USA Team