OMAC USAReviews of omacshop.com

Response from OMAC USAOct 22, 2026

Hello Dear Customer, We are sorry to hear that you remain dissatisfied with your experience. We take customer feedback seriously and would like to clarify that our intention has always been to address your concerns and find an appropriate resolution. Regarding the phone conversation, we reviewed the recording and shared it with you directly so you could listen to the conversation in full. Based on our review, the specific statement you attributed to our representative was not made during the call. We shared the recording to provide transparency and ensure the conversation could be evaluated based on what was actually said. We also acknowledge your concerns regarding the photos you submitted. We understand how frustrating it can be to repeat information you have already provided, and we apologize for the frustration this caused. Our team has made efforts to assist you, including providing installation guidance and offering possible resolutions: a partial refund if you choose to keep the crossbars or a return for a full refund, subject to the applicable return process. We regret that we have not been able to meet your expectations. We remain committed to handling your concerns professionally and working toward a fair resolution. Best Regards, OMAC USA Team

Response from OMAC USAOct 22, 2026

Hello Dear Customer, Thank you so much for your excellent rating! We truly appreciate your support and are happy to know you had a positive experience with OMAC. Your satisfaction means a lot to us, and we look forward to serving you again in the future. Best Regards, OMAC USA Team

Response from OMAC USAOct 20, 2026

We’re sorry to hear that you’ve had a disappointing experience with our product and understand your frustration with the installation difficulties you described. We would like to clarify that we received your request for installation instructions last Thursday and sent them to you on Friday. Unfortunately, we haven’t received a further response, so we haven’t had the opportunity to discuss the additional concerns raised in your review or work toward a resolution. We take feedback regarding product quality, fit, and installation seriously, and we would appreciate the opportunity to investigate the issues you experienced with the brackets, adhesive, and end caps. Please get in touch with our customer service team so we can better understand the situation and explore how we can help. We value our customers’ feedback and hope to have the opportunity to improve your experience.

Response from OMAC USAOct 20, 2026

Thank you for your feedback! We’re sorry the product wasn’t what you expected and didn’t work as it should. We appreciate your patience while we worked through the issue, and we’re glad we could provide a full refund. Your satisfaction is important to us, and we appreciate you recognizing our customer service. Thank you for giving us the opportunity to make things right!